Beauty & Cosmetics Retail Account Coordinator

Recruiter
Raymond Associates Ltd
Location
London (Greater)
Posted
14 Apr 2018
Closes
20 Apr 2018
Sector
Retail
Contract Type
Permanent
Hours
Full Time
My client is an iconic luxury London based skincare brand who has a high-profile celebrity following. They are currently looking to enhance their team with a Retail Account Coordinator who has strong experience within the retail luxury beauty sector to manage a luxury retail store account predominantly from their Oxford Street location.

THE ROLE
Promote and develop the brand in all retail partners through outstanding customer service, sales, education. Build and maintaining excellent relationships with stores staff

THE DUTIES
Sales
• Completely aware of all aspects of personal and account targets and continually achieving/exceeding them
• Reporting daily units and £ sales
• Take a proactive approach in developing the business at each site or opportunity
• Execute appropriate activities to keep third party consultants focused and increase sales opportunities
• Be aware of competitor’s sales and activity and act or report as appropriate
• Analyse our business in each environment and look at all opportunities to increase sales
Training
• Conduct in-store training to keep third party staff up-to-date and motivated
Product/brand knowledge
• Fully up-to-date with all brand and product information
• Passing this knowledge on to customers and third-party staff whenever possible or appropriate
• Proactively learn about competitor’s product ranges and aim to cross sell
• Knowledgeable on pros and cons of other products within your environment
Relationships
• Build excellent working relationships with third party staff. Work side-by-side with teams in-store to lead by example and encourage passion for the brand and products
• Keep the company up-to-date with stores news/activities
• Positively approach/ acknowledge every visitor in your environment
Customer service
• Committed to maintaining excellent sales and service standards
• Proactively recruit new customers, nurture existing client relationships and develops a loyal customer following
• Always assist customers with information and link selling of other brands when required
Image
• Reflect the brands professional heritage at all times
• Company uniform or all black, smart and professional
• As a public ‘face’ of the brand your product knowledge, passion and outward expression of the brand must be faultless and executed at all times
Administration
• Report daily results to line manager
• Report details of any conducted event
• All paperwork to be completed accurately, neatly, and on time

THE PERSON
• confidence to demonstrate and sell products
• a passion to provide brilliant customer care
• strong communication skills
• relentless passion to deliver targets
• enthusiastic & self-motivated
• a strong team player who is also able to work independently
• high standard of personal grooming
• able to complete administration in a timely manner
• Ideally worked in similar role before
• At least 2 years’ experience in selling beauty products within the luxury industry
• Previous experience in working with sales targets
• Knowledge of the skin, skincare trends, beauty market
• Comfortable with Excel, Word, Internet
• Qualification in beauty therapy (NVQ Level 2 or equivalent)

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