Change and Service Request Manager (IT Services)

Recruiter
EMBS
Location
Nottinghamshire
Posted
14 Apr 2018
Closes
20 Apr 2018
Contract Type
Permanent
Hours
Full Time
Change and Service Request Manager (IT Services) Nottingham

Up to £31,000 + ITIL Training!

***Career development paths into Service Delivery Management***

The Client:

A fast growing and well established Managed IT Services Provider (MSP) working in the enterprise space and with UK Head Office in Nottingham. Delivering both Managed IT and Professional IT Services they are a breath of fresh air in the managed EUC and Infrastructure services market, and work across Public Sector, Government and Commercial clients. They currently offer a great opportunity for a Change and Service Request Manager to join and develop their career into Service Delivery Management, and working alongside a Senior Service Delivery Manager. This is a brand new role as part of their ongoing high growth and expansion.

The Role:

Working out of the head office you will take overall responsibility for the management, resolution and fulfillment of all changes and service requests, across ALL assigned customers in scope of the processes. This may include third party and client-side resolver groups.

Experience:

Applicants will need strong interpersonal skills with the confidence to develop and build personal relationships with users/managers/stakeholders across the end client organisation.

* A knowledge or proven experience in process level (Change and Request) management

OR... a background in a service desk leadership role where you're involved in ITIL process and/or services requests, incidents or change management.

* Business experience gained in Service Management and/or technical delivery roles, across a range of customers ideally in a Managed Services environment
* Relationship building with mid-level members of an organisation - gaining trust and confidence from customers
* Ability to work as part of a team with a high degree of drive, determination and motivation to succeed;
* Ability to prioritise and manage multiple tasks.
* Can demonstrate IT related problem-solving skills
* Undertaking or have undertaken specific service management training or a keenness to follow this e.g. ITIL Foundation

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