Unified Communications Support Engineer

Recruiter
Talent Reach Ltd
Location
Swindon
Posted
14 Apr 2018
Closes
14 May 2018
Contract Type
Permanent
Hours
Full Time
UNIFIED COMMUNICATIONS SUPPORT ENGINEER

My client is a global leader in business and consumer audio communications. For more than 50 years they have been driven by a single obsession to support customers' most important needs: experiencing and facilitating simple and clear communications while enjoying distraction-free environments.

The role of Unified Communications Support Engineer

They are seeking an enthusiastic pro-active experienced Sustaining Support Engineer to join their global engineering sustaining team for Unified Communications based in their UK office near Swindon. You will be passionate about the customer's experience; triaging and identifying root cause of technical product issues in cooperation with other departments, bringing well-judged conclusions to Design Engineering and Product Management.

The reward

  • Basic Salary to £43k plus the ability to earn a further 10% bonus
  • Restricted Stock Units (RSU) – 240 vesting in 3 years
  • Car Allowance, Business Travel Insurance
  • Pension, Critical Illness, Life Assurance – 4 x Salary
  • Childcare Vouchers, Cycle to Work, Gym Membership
  • Eye Care, Health and Dental Insurance
  • Forward Thinking and Supportive Learning Environment
  • Responsibilities of Unified Communications Support Engineer will include:

  • Working as the interface to global design organisation on escalated technical field issues from front-line customer support organisation.
  • Replicating customer issues with product solutions [hardware, software or firmware related] and triaging those issues to root cause level.
  • Use of analysers, electrical and acoustic test equipment to aid in the capture and resolution of issues.
  • Work with worldwide based teams to champion resolutions of escalated issues and support process enhancements across functional teams including Development, Quality, Product Management.
  • Be customer facing to some key partners and accounts to provide technical input.
  • Unified Communications Support Engineer requirements

  • 3+ years in-depth technical (tier 3+) support or direct design experience to telecom products (unified communications)
  • Experience of using engineering test tools or protocol analysers
  • Experience of electronics to a system design level.
  • Excellent analytical and problem-solving skills especially with complex Hardware, Firmware or Software interaction problems.
  • Excellent communication skills both verbal and written.
  • Ability to self-manage multiple tasks.
  • Bachelor's Degree or equivalent technical experience.
  • Able to travel, including internationally (<20%)
  • Support Engineer nice to have

  • Industry experience related to telecommunications and/or audio products
  • Previous experience of supporting USB peripheral devices or Bluetooth devices or DECT devices.
  • Knowledge of cloud computing architecture platforms and services or networking.
  • Project management experience.

  • This job was originally posted as www.totaljobs.com/job/80948905

    Similar jobs

    Similar jobs