E-Commerce Merchandising Executive

14 Apr 2018
20 Apr 2018
Contract Type
Full Time
Ocado is a pioneering online grocery delivery service that is revolutionising the way people shop for food. Unlike old-fashioned supermarkets, we don't rely upon a network of large chain superstores, but on a 'centralised distribution' business model. We depend on innovative technology-driven solutions to deliver our world class service. We're still growing fast, so we're on the lookout for people with extraordinary drive, passion and talent to help keep us moving forward at a pace.

Job Purpose
Ocado is looking for an enthusiastic and driven individual to drive sales and inspire customers through ongoing seasonal and event initiatives. Working within the Grocery Merchandising team, this role is responsible for the ideation, execution and performance of these initiatives.

It’s a role that combines customer-first thinking, detailed insight, and a bias for action to improve how we market initiatives to customers across email, the website, and the mobile apps. You will lead and collaboratively work alongside the wider Merchandising team, the Trading team, the Insight team, the Marketing team and the Creative team to drive clicks, conversion and sales through events and initiatives that delight our customers.

Roles & Responsibilities include:
- Design and execute the events calendar across the Retail business delivering maximum impact; including owning the events process from planning to implementation
- Create new ideas for events – by closely following trends, competitor activity, trading needs and wider business insights
- Work with Trading and Marketing to create clear customer propositions to drive click through to events
- Ensure Creative are briefed with as much detail as possible on objectives of an event and hypotheses to achieve best results for go live
- Making insightful trade-offs and prioritisation decisions into how to optimize visibility of best performing events across webshop and apps
- Use insight and analysis to learn, improve and iterate on both a weekly and seasonal basis by reacting to insight and summarising key learnings
- Liaising with the Merchandising Insight team to continuously improve our understanding of events in general
- Responsible for merchandising of seasonal initiatives outside of events by ensuring that we maximise sales of seasonal products through usual customer shopping habits such as search and browsing
- Improving process to continually improve efficiency across the teams and get to better output
- Build collaborative relationships with Marketing, Creative, Trading & Promotions teams
- Help the broader Merchandising team to achieve their goals, collaboratively helping with ad hoc requests and supporting supplier funded initiatives as required

Knowledge, Skills & Experience
- Experience in e-commerce and retail or consumer goods
- Experience in management or project management
- Advanced Excel and analytical skills
- Good degree from university

Business Competencies
- A strong customer mindset
- Collaborative team worker
- Fanatical about data
- Problem solver
- Bias for action
- Eye for detail
- Proactive self-starter
- Strong communication skills

- Pension
- Life Assurance
- Private Medical Insurance
- Employee Assistance Programme
- Income Protection
- 23 days holiday, increasing to 25 with 3 years’ service

Equal Opportunity Employer
Ocado is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status

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