Savings Bereavement & Tax Specialist

Recruiter
Metrobank/ Metro Bank
Location
London (Greater)
Posted
14 Apr 2018
Closes
14 May 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Are you detail orientated? Do you love creating fans for life? Do you describe yourself as an escalation guru? If yes, then we may have the role for you!In this role you will be a specialist in tax, bereavement and savings queries and you will provide a platform of support to our customers and colleagues. You will be responsible for tax reporting, certificates of interest, foreign account tax compliance act related queries and supporting ISA tasks, such as transfers in and out of Metro Bank.So what would you be doing?...• Looking after key deliverables such as account maintenance and transferring ISA’s in and out of Metro Bank
• Performing complex ISA transfers in line with HMRC guidelines and implementing regulatory and mandatory changes
• Handling your own cases from start to finish, making sure there is a single point of contact for all situations
• Making sure operational and regulatory timeframes are followed in order to provide amazing customer service
• Responding to queries escalated by customer facing colleaguesYou need to be this kind of person…• Passionate about providing unparalleled levels of service and convenience for customers
• Prepared to stick at something – we get nervous if someone has jumped from job to job
• Able to work and learn quickly in a fast paced, fun and dynamic environmentWe always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things...
• Excellent customer service and stakeholder management skills
• Experience of overseeing customer escalations and extensive complaint handling skills
• A high level of accuracy and attention to detail
• Solid experience of process improvement and streamlining activity
• Good analytical and problem solving skills
IMPORTANT FOOTNOTE; Thanks for reading our job advert. We do our very best to bring to life what it’s like working as part of the team at Metro Bank. We also know that sometimes some candidates (especially women, research tells us) may be put off applying for a job unless they think they can tick every box. So if you are really excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… go on… why not give it a whirl? Good luck!
This job was originally posted as www.totaljobs.com/job/80956905

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