SC Security Cleared Support Engineers

ECS Group Ltd
London (Greater)
14 Apr 2018
22 Apr 2018
Contract Type
Full Time
SC Security Cleared Support Engineers - London - 2 months contract

We are recruiting for several SC Security Cleared Support Engineers to be based on our client site in London.

Tasks required.
* To provide initial technical support to recently migrated users who have left the Upgrade Centre and returned to their desks. Users will be identifiable via the Upgrade Flag (details to be confirmed)
* Troubleshoot technical issues experienced by the user (Mail, apps, PGP, etc)
* Any technical issues which are raised by the user are to be captured on the Incident Tracker (attached)
* Where an issue cannot be resolved, the Floorwalker should report the issue back to the Lead Floorwalker after each Hourly Upgrade Clinic
* Update the Floor walking Schedule with the users that have been visited and report back after each hourly Upgrade Clinic
* Refer to the Known Issues Log (to be populated) when trouble-shooting issues
* Support VIP users
* RAS Tokens - assist user with any issues with their soft or hard token

**Must be able to start w/c 23rd April**

**You will required to hold SC Security Clearance for this position.**
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