Service Delivery Manager

Recruiter
Spectrum IT Recruitment
Location
Basingstoke
Posted
14 Apr 2018
Closes
20 Apr 2018
Contract Type
Permanent
Hours
Full Time
An international organisiation based in Basingstoke has an urgent requirement for a Service Delivery Manager to manage their support function.

This is a new position within the company and is an excellent opportunity for an experienced Service Delivery Manager to come and make the role their own.

The Service Delivery Manager’s role:

* Oversee all Service Desk functions and ensure that end users are receiving the appropriate assistance.
* Co-ordinate the delivery of IT services, support projects and to coordinate the resources required to meet the delivery requirements.
* Plan, design and analyses the organisation’s service desk according to best practices, while ensuring high levels of customer service quality and availability.
* Develop, implement, and oversee policies and procedures to ensure consistent service levels and quick resolutions.
* Develop Service Level Agreements (SLAs) to establish problem resolution expectations and timeframes.
* Collaborate with other departments to identify and/or procure Service Desk (ITSM) software.
* Manage the processing of incoming issues to the Service Desk to ensure courteous, timely and effective resolution of end user needs.

The successful Service Delivery Manager will have:

* Strong technical knowledge of network and PC operating systems, including Windows, Citrix etc.
* Strong technical knowledge of current network hardware, protocols, and standards, including cloud technologies.
* Extensive application support experience with Office 365 suite.
* Proven experience in IT infrastructure planning and development.
* Strong understanding of project management principles.
* Experience of working in a multi-sited, multi time zone, multi lingual organisation would be advantageous.
* Ability to create, develop & maintain tactical relationships between the business and IT.
* ITIL certification(s)

This Service Delivery Manager role is paying up to £50,000 depending experience with benefits including 23 days holiday, Pension, Life Assurance, Healthcare, Free car parking and more.

To apply please forward your CV or call Tom on (Apply online only)

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