Customer Service - Inbound

Recruiter
Search Consultancy
Location
Manchester
Posted
14 Apr 2018
Closes
20 Apr 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Job Title: Customer Relations Advisor

Job Type: Temporary for 3 months, possibility to go perm

Industry: Call Centre and Customer Services

Location: Manchester City Centre

Salary: £9.34 per hour

Start Date ASAP

Are you looking for full-time work?

Are you passionate about Customer Service?

Do you thrive in an environment that offer fantastic training and support?

Experience working for a reputable company?

Are you passionate about providing quality customer service?

Do you enjoy helping others and working in a team where you are classed as part of the family?

Then this is the Customer Service job for you!

The role:

This is a lovely customer service position starting ASAP. As a Customer Relations Advisor we are looking for an individual who is passionate about delivering exceptional customer service. As this role is predominantly phone based, you will need to be an excellent communicator. This role is a demanding and varied role, providing a great opportunity for someone looking to enhance their customer service skills further. Your day to day responsibilities will include:

Taking inbound calls from customers with general enquiries regarding pensions
Handling a high volume of inbound calls
Providing a world class customer service over the telephone
Establishing the customers needs by asking effective questions
Logging all information accurately on the in-house system
Working to customer service targets
Dealing with queries and complaints
Problem solving

The hours are 37.5 hours per week. It will involve working 9am-5pm Monday to Friday

For the position of Customer Relations Advisor we are looking for the following experience:

Ideally phone based customer service experience
Prefer to have some pensions experience but not essential
Ability to problem solve and take ownership of each customer query
Excellent communication and listening skills
A passion for customer service
Previous experience of delivering exceptional customer service
Benefits of working through Search Consultancy:

Weekly pay
Competitive hourly rate of pay
28 days holiday (Inclusive of Bank Holidays)
Pension
Dedicated Consultant
We work in partnership with some of the most recognisable brands in the UK

Keywords: Customer Service Advisor, Customer Service Executive, Customer Care Advisor, Inbound, Call Centre, Contact Centre, customer service, part time

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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