Head of Field Services

Lowri Beck Services
14 Apr 2018
20 Apr 2018
Contract Type
Full Time
Head of Field Services
Reports to: Operations Director
Division: Lowri Beck Services
Department: Operations
Location: Wigan (with travel expected)
Working Patterns: Permanent / 37.5 hours per week / Monday – Friday / 9:00am – 5:00pm
Salary: £60,000 - £70,000 per annum + company car

Purpose of the Job
- The Head of Field Services will be accountable for nationwide performance and will own, lead and direct all operational activities across the Field Services division.
- You will be responsible for the strategic development of the Field Services team whilst achieving financial, operational, customer and safety performance targets in line with legal, contractual and regulatory constraints.
- Responsibility for ongoing continuous improvement is essential to ensure the Field Services division is fit for purpose and able to diversify into other Field Service related activities.
- The successful candidate will be part of the Lowri Beck Senior Management Team

Key Accountabilities
- Cultivate and enforce a strong Safety Culture
- To manage, inspire and motivate Regional Field Service Managers and their teams to achieve/excel contractual targets, performance and customer service levels, whilst ensuring that appropriate resource and infrastructure is in place
- Develop and implement the traditional and smart metering delivery plan of the Field Services division
- Ensure strong liaison between Field Services, Support Services and other departments in pursuit of effective and efficient service delivery
- Accountability for the financial management of Field Services
- Monitor and improve the efficiency, productivity, quality and attendance of the Field Service teams
- Oversee and agree nationwide recruitment/training targets
- Oversee the Logistics operation to ensure timely and accurate delivery of all relevant asset types
- Deputise for Operations Director and provide cover for Regional Field Service Managers when the requirement arises

Minimum Requirements
- Have a good standard of education
- Hold a full UK driving licence with no more than 3 penalty points
- Five years minimum experience in a Field Services industry
- Experience of managing 200+ field operatives
- Health and Safety management/delivery experience
- Commercial acumen for managing a large budget
- Awareness of Health & Safety requirements and the undertaking of risk assessments
- Strong people management and leadership skills with the ability and drive to build a team culture and foster engagement
- Able to deliver exceptional customer service in a service provision environment
- Computer literate with ability to operate Microsoft Office and email
- Have no unspent criminal convictions (must pass a basic criminal record check)
- Proven eligibility to work in the UK
- Be able to provide suitable references
- Be able to prove identity
- Have a willingness to travel and work in other business locations as required in support of the business objectives

About Us
- Lowri Beck is a group of support services companies providing metering services, business solutions and field management systems.
- Established in 1996 it now provides nationwide services including meter reading and data collection services and contact centre services to utilities and direct with industrial & commercial organisations.
- With a focus on quality, Lowri Beck are large enough to manage a wide range of activities but small enough to care. We pride ourselves on our lean and flexible organisation. We adapt to the needs of our customers and use our technology to support our operational flexibility

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