IT 2nd Line Application Support Officer

Recruiter
Service Care Solutions
Location
Winchester
Posted
14 Apr 2018
Closes
20 Apr 2018
Contract Type
Permanent
Hours
Full Time
I am currently recruiting for an IT 2nd Line Application Support Officer to work in Winchester.

This role is initially for 134 days and does fall inside IR35.

Overview:

My clients community, Business, and Environment (CBE) Service Support team is responsible for 2nd level support, maintenance and delivery of a large number of applications and services across all departments. These applications support the corporate goals of my client and their partners, and are used by up to 35,000 staff.

We are looking for an IT Contractor who will have the ability to operate within an enterprise support team at 2nd level, acting as part of a team of key technical staff on a wide range of products and services, many of which are bespoke or in-house developments.

Essential skills:
• VB .NET support
• TSQL
• VBA support
• Support of applications based on Oracle, SQL and Access databases
• Microsoft Excel and Access support

Desirable Skills:
• C# support
• Experience in the use of TFS / TFVC
• SharePoint Online support
• SAP C4C support

The right candidate will be able to demonstrate:
• Good communication skills
• Ability to quickly disseminate and understand bespoke applications
• The ability to work independently with minimal supervision
• Experience of working within a strict change management environment
• Experience of handling multiple tasks running concurrently with varying complexity, time constraints, impacts and risks

General Job Description:
• Provision of 2nd level support to meet business needs, including fault diagnosis and resolution of incidents reported through the 1st level Service Desk team, and issues alerted through system monitoring tools.
• Liaise with, and maintain clear communication lines with colleagues, to ensure an effective and collaborative approach, including 3rd party supplier liaison. Liaise with, and maintain regular communications with customers, ensuring resolution of incidents within SLAs and to the satisfaction of the customer.
• Document support procedures and technical system information as required, ensuring effective and consistent management of support.
• Manage escalated support issues appropriately and co-ordinate resources to ensure issues are addressed.
• No home working.
• Out of hours support may be required occasionally and will be discussed if/when demand arises

If you are interested in this role, please contact Andy at Service Care Solutions on (Apply online only) or email

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