Installation Assistant Branch Manager

Brook Street UK
14 Apr 2018
18 Apr 2018
Contract Type
Full Time
Job Title:

Installation Assistant Branch Manager



Reports to:

Branch Manager

Purpose of Role:

To be responsible for assisting the Branch Manager in delivering our right first time agenda through effective management and control of the installation branch. This includes supporting the recruitment, development and management of branch colleagues; delivery and receipt of goods; control of stock; managing all elements of installation including recruiting, training and developing the self-employed installation teams and collection of all payments cost effectively. To deliver at all times complete customer satisfaction.

Person Specification:

Essential Criteria:

* Excellent written and spoken communication skills
* High attention to detail
* Excellent record keeping and administrative skills
* 3 years administrative experience in a Branch Environment
* Health and Safety experience / knowledge
* Prepared to undertake relevant training as per desirable criteria
* Intermediate knowledge of Microsoft packages

Desirable Criteria:

* IOSH – (minimum Managing Safely)
* Management Experience

Key Competencies:

* Customer oriented
* Initiative
* Building relationships
* Detail oriented
* Problem Solving

Roles and Responsibilities:

* To support the branch manager in the recruitment, development and motivation of staff to ensure that they are capable of and prepared to meet agreed branch objectives
* To support in the day to day running of the installation branch
* To provide cover for the Branch Manager as and when required
* To be responsible for undertaking or supporting any branch duties required in carrying out installations of the company’s product to required standard
* To ensure that all contracts are installed to the scheduled date, ensuring customer satisfaction is achieved
* To provide regular communication with customers to ensure that they are fully update in all aspects of their installations
* To deal promptly and professionally with any customer interactions and to ensure that any concerns are resolved
* To assist in ensuring that payments are collected from customers promptly and forwarded to Head Office in an appropriate timeframe and within guidelines
* To monitor with the Branch Manager any outstanding payments and on a daily basis make arrangements for collection at the earliest possible date whilst at all times maintain customer satisfaction
* To monitor and control all consumable stock and finished goods with a view to minimising all costs. Control the deliver of new frames and ensure the return of all remakes to the factory on the following delivery
* To support in the provision of adequate health and safety information and equipment for all branch staff and installation teams and to ensure that the branch complies with current regulations. Report any accidents in the working place to Head Office immediately following any incident
* To support in monitoring the performance of all installation teams to ensure that they are complying with all company procedures and health and safety procedures. Address any concerns immediately and escalate where necessary
* To ensure that installation teams are installing safety glass in the necessary critical locations on all installations
* To control and monitor the movement of company vehicles and monitor and maintain appropriate standards for the vehicles undertaking appropriate checks as necessary
* To adopt a flexible approach according to the needs and resources of the branch and undertake all other duties as requested by any senior member of staff.
* To undertake any other duties as assigned by any senior member of staff.
* To ensure that flexible working arrangements are in place at all times for the whole department, particularly during annual leave and sickness to cover team members if required


* Ownership of Customer Service Standards

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