Messaging & Collaboration

Recruiter
Rullion Limited
Location
Manchester
Posted
14 Apr 2018
Closes
20 Apr 2018
Contract Type
Permanent
Hours
Full Time
Messaging & Collaboration - 3 months - Manchester city centre

This is a technical role responsible for all Messaging and Collaboration services, providing support and administration of Exchange and Lync including the server and client environments and associated services. Administration, maintenance, security and availability is critical while maintaining a long term supportable service plan.

Professionally managing customer and technology incidents to deliver quality customer service. Identifying possible causes through root cause analysis and where appropriate providing recommendations to prevent or minimise future incidents.

You will also support and resource technical team’s projects as required, recommending and supporting the technical roadmap to deliver an improved service, while maintaining a view of the service model and ensuring solutions are fit for purpose.

Must have skills:

* Extensive experience in Microsoft Exchange, versions 2010 and 2013
* Microsoft Outlook client support knowledge
* Microsoft Lync, versions 2010 and 2013
* Extensive IBM MaaS360 experience
* Experience with Quest Archive Manager
* A good working knowledge and experience of core MS technologies and related network infrastructure – DNS, DHCP, WSUS, Sub netting, layer 2 and layer 3 networking principles.
* Knowledge of ITIL processes - incident management, change management, problem management and root causes analysis (RCAs)
* Excellent analytical and problem solving skills.
* Ability to plan and prioritize work and meet project deadlines.
* Excellent written and verbal communication skills, with proven ability to create and update documentation, and communicate clearly and concisely at all levels.

Beneficial skills (Experience/Knowledge in):

* Cisco IronPort Email Security Appliances
* SharePoint
* O365

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants

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