EUC Support Specialist

Volt Europe Ltd
14 Apr 2018
20 Apr 2018
Contract Type
Full Time
Desktop Engineer / EUC Support Specialist (Permanent)

You will be responsible for providing 2nd line Desktop / End User Computing support, problem and incident management, service improvement plans, along with deployment of new services/equipment.
You will get involved in projects, initiatives to develop roadmaps, improve service delivery, execute rollouts and upgrades whilst ensuring all Service Requests are dealt with according to the agreed SLA’s/OLA’s in relation to equipment delivery and software installations. Proactively provide support and maintenance of the End User Computing (EUC) experience.

You will have the following skills:

• Active Directory, Office 365 & Exchange administration.
• Excellent knowledge of EUC security (Proxy, Anti-Virus, DLP, Authentication and Firewalls)
• Management tools for Mobile Device
• Citrix desktop & application delivery

Your responsibilities will be:

• Provide second line End User Computing support in relation to incidents and service requests, adhering to ITIL process
• Provide Active Directory and exchange administration
• Mobile Device Admin
• Support, Manage, Optimise and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacement.
• Ownership to resolution of Incidents, Service Requests or Problems.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Deployment of Hardware & Software to the technical, customer focused, security procedures and standards.
• Execution of scheduled monitoring checks
• Provide advice & resolution on the correct use of supported systems (either desk side or remotely).
• Working with Commercial Off The Shelf, bespoke developed systems and Software as a Service (SaaS).

• 2-4 years of experience in Onsite support
• Knowledge and experience on windows 7 OS
• Good to have – knowledge in AD.
• Good to have – knowledge and experience of supporting MAC devices and tablets
• Experience with Service management tool – ex – Service now
• Should have good expertise on EUC tools, remote support tools, MS office and outlook.
• Preferable to have a good understanding of Lync, VPN, and mobile device support.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management

This is for a great company, based in Crawley, good benefits package.


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