Technical Analyst

Recruiter
Dart Recruitment Ltd
Location
Bridgend (Pen-y-bont ar Ogwr)
Posted
14 Apr 2018
Closes
20 Apr 2018
Contract Type
Permanent
Hours
Full Time
My client is looking for Technical Analysts on a permanent basis.

Main Tasks and Objectives for the IT Service Desk Analyst are:

- Be readily available to answer the phone to our clients in a professional and efficient manner.
- To provide front line troubleshooting, diagnostics and to provide technical fixes.
- To support a variety of custom made/bespoke applications, Microsoft applications and desktop applications.
- Plus a variety of off-the-shelf industry tools.
- To support networks, hardware and printers etc.
- Actively employ, share and contribute to the company's knowledge base.
- Manage open incidents in line with industry best practice guidelines.
- To support local and Global clients.
- Take control, understand goals and own your performance.

Desirable Skills / Experience:
Previous experience working on a Service Desk would be an advantage
IT problem solving is essential
Knowledge of Active Directory

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