In Store Manager

TC Facilities Management
14 Apr 2018
20 Apr 2018
Contract Type
Full Time

Job Title: In-Store Manager

Department: Operations

Reporting to: Area Manager

Place of Work: On site
Job Purpose
To manage a team of cleaning operatives and housekeepers and ensure service delivery standards and specifications are met and within budget, therefore delivering “green” audits.

Major Accountabilities (Describe the main accountabilities of the role. What are the outputs )

• To demonstrate the TC values and lead by example at all times.
• To manage and deliver the weekly hours budget.
• To manage the cleaning schedule and rota to ensure all areas are cleaned on time to standards and specification.
• To develop and maintain the relationship with the customer to ensure their expectations are met whilst working within defined specifications.
• To complete audits accurately and on time, carrying out any resolution actions identified within timescales.
• To complete and process all necessary paperwork accurately and on time, providing ‘sign off’ for completed tasks as required.
• To ensure all cleaning materials and machinery are available, in good working order and used in a safe manner.
• To ensure all periodical cleans are completed to the required specification and timescale and signed off by the customer.
• To support delivery of the cleaning schedule where appropriate and necessary.
• To ensure all staff have the correct uniform and are dressed appropriately to reflect the TC brand.
• To manage the recruitment process for cleaning operatives and housekeepers, ensuring adherence to TC recruitment processes and standards at all times.
• To manage the performance of staff in consultation with an appropriate HR representative, taking necessary actions to develop staff or improve performance
• To ensure the payment of staff correctly and on time every time by following all company time and pay processing requirements.
• To manage all HR and Employee relations issues in accordance with the company HR Policies and in consultation with an appropriate HR representative, recognising and valuing diversity in all cases
• To train and induct all staff in their role, the standards expected, the TC values and company policies, procedures and guidelines
• To ensure all staff are trained in, and adhere to, Health and Safety and COSHH policies and procedures
• To adhere to all company processes, policies and procedures
Key Relationships (Detail the key internal and external relationships for this role to perform effectively)

• Customer – staff, managers and customers
• Cleaning Operatives/Housekeepers
• Area Managers
• Maintenance team
• Head office payroll
Job Dimensions (Indicate key facts and figures relevant to the role, such as no. of direct reports, financial responsibility etc)

• Weekly hours budget
• Team of cleaning operatives and housekeepers
• Periodic afternoon/evening site visits to ensure engagement with housekeeper staff

Behavioural Competencies:-
Competency Work Level 2
Driving Results

• Is cost conscious e.g. maximises productivity and minimises waste
• Takes ownership for individual performance and responsibility for achieving goals
• Meets commitments to others
• Learns from mistakes and applies learning
• Demonstrates a commitment to continual improvement
• Plans and prioritises tasks effectively
Customer Focus

• Able to identify who their customers are
• Asks their customer questions to determine their needs
• Offers solutions to customer requests
• Delivers to meet their customer needs
• Follows through customer complaints promptly
• Is able to explain the impact of their own customer relationships

• Supports and encourages others
• Works collaboratively with others
• Treats everyone with professional respect
• Shares ideas and information
• Understands impact of their behaviour on team
Communicating Effectively

• Listens attentively
• Is able to influence their immediate customers
• Uses plain language to express thoughts
• Speaks clearly and checks understanding
• Passes on and shares relevant information in a timely way
• Uses open questions, probes to find out more
• Uses the most effective method to deliver a message
Managing Change

• Deals effectively and positively with changing circumstances
• Adapts ideas used successfully elsewhere rather than reinventing
• Is willing to try new tasks and ways of working

Role Requirements: Detail qualifications and experience needed to perform in the role

• Excellent written and verbal communication skills
• Previous experience of managing a team
• Sound knowledge of Health and Safety and COSHH legislation

Other responsibilities:

• To have responsibility for the Health, Safety and Welfare of self and others and to comply at all times with the requirements of Health and Safety Regulations.
• To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity.
• To comply with the requirements of the Data Protection Act.
• To comply with the company’s policies on equal opportunities.

NB: This job description is a reflection of the current position and may change in emphasis or detail in the light of subsequent developments

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