Mobile Support Engineer Leeds/Wakefield/Sheffield

RM plc
14 Apr 2018
20 Apr 2018
Contract Type
Full Time
The Role

Are you looking for an IT Customer Support Engineer role where you can make a real difference to the education of children in the UK?

Do you want to work for Company which has been certified a Top Employer for 11 years running?

Do you get a buzz out of going the extra mile for customers?

Can you grow your technical skills to manage a broad and constantly evolving range of ICT?

If so then our Mobile IT Customer Support Engineer role could be just what you are looking for…….

RM Education is the leading provider of IT software & services to the Education sector. In the RM Managed Services team we want to be the ICT support partner for our schools, not just a supplier. In schools they want ICT to just work and our Support Engineers play a vital role in achieving this.

We have opportunities for Mobile Customer Support Engineers covering Leeds, Barnsley and Sheffield. You will be supporting a number of schools in the local area, supporting their day to day technical needs and helping them to embrace innovative technologies. You will benefit from the support of a wider regional team as well as RM’s award-winning remote technical service desk.

The role is very autonomous with a focus on providing technical problem solving, network management, building strong relationships with the School teaching staff, ensuring contractual compliance against SLAs and improving operational efficiency.

Skills & Experience

* Strong multitasking & problem solving abilities.
* Excellent communication, customer handling and inter-personal skills, via phone, face to face and other remote access methods.
* Strong planning, organising and prioritising abilities.
* Customer focused.
* Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery

* 1st /2nd line IT support & implementation experience including MS Server 2008/2012, Windows 7/8/10 Operating Systems and MS Office 2010 through to 2016.
* 1st/2nd line support for Active Directory, Group Policies, DNS, DHCP & WINS
* 1st line support of network infrastructure, Cisco, VMware, HyperV, Citrix, Wireless (Juniper, Fortinet/MERU), Cloud Technology (Azure AD), Apple, O365, Google & archiving solutions


Working for RM you would be entitled to the following benefits:

* 25 Days Annual Leave (option to buy an extra 5 days)
* Performance Related Bonus Scheme
* Group Personal Pension
* Private Medical Healthcare
* Income Protection
* Life Assurance

The following voluntary benefits are also available:

* Childcare Vouchers
* Voluntary Dental Plan
* Voluntary Health Cash Plan
* Voluntary Critical Illness Cover
* Voluntary Health Assessments
* Cycle to Work Scheme
* Give As You Earn (GAYE)
* Employee Referral Scheme

More Information

RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks

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