Technical Support Engineer

Recruiter
RHL
Location
Essex
Posted
14 Apr 2018
Closes
20 Apr 2018
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Job Description For Vacancy No: 235028T

Consultant: Tim Bees

Company Profile: Client is a market leader in its chosen market of Semiconductor and PCBA Test and Inspection Equipment.

Job Location: Essex

Job Position: Technical Support Engineer

Reporting To: Service Manager Automated X-ray

Job Status: Permanent

Job Profile: Provide technical / applications support for our client’s product range for both internal and external customers.

Qualifications, Education & Experience:

Essential

* Educated to degree level in an engineering or science discipline.
* Experience in a semiconductor environment.
* Experience with metrology tools.
* Good numerical skills.
* Advanced Microsoft Office.
* Experience of generating customer facing technical reports.

Desirable

* Higher degree or PhD.
* Experience with SPC tools and data analysis, e.g. JMP / Minitab.
* A background in semiconductor fabrication methods.
* International experience / exposure.
* Extensive experience of supporting global install base.

Preferred Skills & Abilities:

Essential

* Communication skills – verbal, written and presentation.
* Strong leadership, motivational and interpersonal skills.
* Team player.
* Customer focus.
* Proactive approach to problem resolution.
* A high degree of flexibility in a continuously changing environment.
* Ability to work under pressure and to tight deadlines.

Desirable

* Lean experience.
* Additional language.
* Software skills.
* PC skills.

Essential Job Duties & Responsibilities:

* Responsible for support of customer applications for semiconductor on wafer and advanced packaging areas.
* Understand customer requirements and convert these to tool operation.
* Manage customer samples and generate reports and presentations.
* Attend conferences and provide technical sales support.
* Generate data and reports for sales and marketing use.
* Provide technical support during customer conference calls and on site meetings.
* Handling all technical enquiries, problem diagnostics, communication and feedback to concerned parties.
* Provide out of hours support via the telephone in accordance with the on call rota.
* Provide on-site support at customer sites for installations, training, fault diagnosis and applications support / development.
* Take ownership and proactively manage technical issues to completion such that they are resolved prior to escalation.
* Ability to manage / lead customer support projects. Achieve targets on time and on budget.
* Proactively manage customer expectations to closure, taking into account both commercial and technical perspectives.
* Effectively follow escalation process.
* Liaison and co-working with interfacing R&D departments (software, mechanical & electronic) to ensure that all issues and requests are processed and actioned in a timely manner to the customers’ satisfaction.
* Liaison and co-working with interfacing production departments (Aylesbury).
* Liaison and co-working with regional teams (sales, service and applications)
* Provision and co-ordination of all UK and overseas product and applications training.
* Maintenance of Health and Safety and 5S in areas of responsibility.
* Any other reasonable duties.

Travel Required: International travel to our client’s customer sites.

Regular travel between Essex & Buckinghamshire dependent upon business needs.

Salary: Please contact Tim Bees : Tel (Apply online only), email

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