Assistant Contract Manager - East London - School

Recruiter
Adecco
Location
London (Greater)
Posted
14 Apr 2018
Closes
20 Apr 2018
Sector
Education
Contract Type
Contract
Hours
Full Time
Our client is looking for a new Assistant Contracts Manager to join their Facilities team covering several schools in London

The role:
To support the management all Hard & Soft Services related operations within the North London Schools PFI Contract to ensure full compliance with Health & Safety legislation the contract specification. This includes: -
* Deputise for the Contract Manager as required
* Appointment and management of specialist contractors
* Act as Responsible and Authorised Person for specialised operations where required
* Assist with the operation and development of the Company’s Safety Rules and Procedures
* Liaise with the Project Manager to ensure the safe delivery of Variation, Life Cycle and small works within budget and to time
* Explore opportunities to develop contract variation works and revue of Life cycle plans
* Development of technical skills within the in-house caretaking team
* Utilities management to ensure Company meets its contractual obligations
* Technical and Contractual reporting

Key areas of responsibility and accountability

FM Management:
* Support the Contract Manager to lead, motivate and support a team of FM staff and sub-contractors in the day-to-day FM service delivery
* Proactively manage the site teams through self-monitoring performance requirements as laid down within the contract project agreements
* Assist in achieving all the KPI’s as detailed within the contract project agreements for all FM service delivery ensuring that payment penalties are at an absolute minimum
* Audit soft services and report in-line with contract requirements
* Report on all authority damage activities through the appropriate system and monthly FM meeting framework
* Assist the management of all Hard Services delivered either in-house or by contractors – effective management of contractors on site
* Ensure compliance with all relevant statutory requirements
* Manage the contract Utility Management, target and monitor consumption's and introduce appropriate energy saving and environmental initiatives to meet and exceed contractual requirements
* Ensure that procured products and services are of specified quality, are safe, compliant and from sustainable and traceable sources
* Manage project specific risks including the preparation, implementation, monitoring and review of risk management plans
* Support and ensure that Hard Services best practice is shared between functions, sites and contracts

Commercial management:
* Be proactive in identifying cost-saving and profit-making opportunities within the bounds of the contract specification
* Monitor and review actual costs against budget and take timely action to rectify any projected influence and negotiate with stakeholders when necessary to achieve the best outcome for the organisation, within the bounds of the contract
* Understand the organisation’s strategic aims and translate them into practice

Service management
* Assist the Contract Manager to develop and maintain systems and procedures to ensure the smooth running of the service
* Assist the Contract Manager to proactively monitor and measure customer satisfaction both qualitatively on a regular basis
* Deliver services with a full understanding of the contract specification (particularly output specifications) and statutory requirements

Soft Audits (Monthly)
* Cleaning (inc cleaning cupboards & equipment)
* Grounds
* Catering
* Waste & Pest Control (termly audit)
* Help desk (5% of all calls)
* TPI/JSC

Plus logging on QFM all findings

Helpdesk & Admin
* QFM Development & training
* Help desk Support
* Report development
* Customer Satisfaction Surveys & Reporting
* Utilities reporting & auditing (Working with HFM)
* ISO 9001 and 14001 development
* Contract monitoring
* Contract Invoicing

Asset Management
* Room data sheets compilation & management
* Asset tagging & PPM processing
* Logging & auditing of FFE (annual inspection)
* Continued Development of QFM as an Asset Management tool
* Support the ROM to deliver across contract processes

Relationship Management:
* Build professional relationships with key external stakeholders to ensure customer satisfaction, whilst also meeting the organisation’s strategic and financial aims
* Ability to work closely with the senior management team
* Build professional relationships with colleagues
* Help facilitate clear communication between all contract stakeholders

People Management:
* Assist the Contract Manager in the recruitment, induction, development and management of operational staff, in line with company and statutory procedures, including safeguarding children requirements
* Coach and motivate colleagues to deliver services in line with the contract specification and to the customer’s satisfaction – build colleague's technical expertise
* Assist the Contract Manager to monitor staff performance and behaviour and address any staff performance or behaviour issues as and when they arise and in consultation with Human Resources.

Person Specification
* Leadership
* Decision Making and Problem Solving
* Commitment to Customer Service
* Team working and developing others
* Resilience and managing change
* Written Communication
* Oral Communication
* Experience

If you can demonstrate the above qualities please apply below and call Sarah Palmer/ Laura Woollvin on (Apply online only)

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer

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