Technical Support engineer (Remote)

Recruiter
Talent Reach
Location
Berkshire
Posted
14 Apr 2018
Closes
14 May 2018
Contract Type
Permanent
Hours
Full Time
Technical Support Engineer (Remote)

My client is a global leader in Electronic Testing and Measurement equipment, they are looking to recruit a Remote Technical Support Engineer for their dynamic and pioneering environment.

This is a fantastic opportunity to join a small team in delivering remote diagnostic and technology support and technical services to external customers and their strategic partners. The Remote Technical Support Engineer is a key player in the customer value chain and you would be critical in supporting customer's technical problems.

Youll learn how to provide timely and effective on-line technical support; clarifying, analysing and resolving technical problems of varied scope and complexity. You will be required to demonstrate a broad knowledge of instrumentation, applications and technologies.

This position requires high energy, a good attitude and teamwork, to drive cost effective problem resolution for our customers. Strong customer focus, technical competence and flexibility to adapt to new technologies, are key success factors.

Remote Technical Support Engineer responsibilities include:

- Be responsible for interfacing with existing or potential customers, sales and/or service representatives and partners to handle a variety of general information, pre-sales or post-sales enquiries.
- Provide timely and effective remote pre and post sales technical support, solving technical problems of varied scope and complexity.
- Leverage post sales interactions with customers to probe and qualify further revenue opportunities.

Remote Technical Support Engineer Requirements:

- University degree or equivalent in Electronic Engineering or Communications Engineering.
- Solid understanding of T&M fundamentals, with experience working in T&M (time & related) related businesses, a key advantage.
- Basic programming skills applied in a T&M environment using programming languages such as VEE, LabView, MATLAB ® and Visual Basic.
- Basic understanding of RF/MW fundamentals with practical experience using RF/MW test equipment.
- Strong organisational skills, ability to multi-task, prioritise and work well under pressure.
- Strong English written and oral communication essential.
- Full clean UK driving license, a key advantage

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