Financial Inclusion Officer
Our client is looking for an experienced Financial Inclusion Officer to work on a 37 hour per week contract role to start on the 23-04-18 until the 29-03-19 with a likely extension to the contract.
Hours: 9:00 am to 5:00 pm, Monday to Friday.
Experience of working with customers in a one to one situation including giving money management or digital advice, identifying additional needs and signposting to other organisations.
Key to this role is having great interpersonal skills and the ability to build strong trusting relationships with local people and also partners from outside agencies.
You will be able to work using your own initiative and good at working to tight deadlines. Working within a benefits environment means you will need to be able to learn, understand and apply complex processes and make decisions.
You will be flexible and creative in your approach and able to find solutions in order to maximise the collection of outstanding debts owed to the client.
You will need to communicate at all levels and demonstrate tact, diplomacy and empathy when supporting customers experiencing difficult situations.
You will need previous office experience, including the use of manual and computer records and the ability to manage your own workload.
You will need to have a full driving licence and have access to your own transport.
To apply for the role of Financial Inclusion Officer, please click APPLY now and send CV.