Senior Customer Service Advisor

Absolutely Recruitment
London (Greater)
14 Apr 2018
20 Apr 2018
Contract Type
Full Time
Senior Customer Service Advisor, up to £25,000 per annum

Excellent company benefits incl. Free parking and annual bonuses, private healthcare etc.

To be considered for this role:

You must live within locally to Kingston upon Thames, be of a graduate calibre (or equivalent) and have a minimum of 2 years' within customer service within a office environment. People management experience is desired but not essential.

Key responsibilities:

* Assist with departmental administration to ensure repairs are properly, promptly and efficiently processed.
* ? Provide product and technical support at shows and events where required
* ? Handle verbal and written complaints professionally and effectively
* ? Log complaints and other correspondence in accordance with departmental or company policies.
* ? To carry out essential management on a database to ensure paperwork and e-mails are correctly distributed to service customers
* ? To make sure payments are processed onto our payment system correctly and within current legislation.
* ? Run and compile reports on a weekly and monthly basis for Nikon UK Service department and Europe
* ? Analysing customer satisfaction and report findings back to departmental managers
* ? Deputise for Customer Service Team leader as needed
* ? Resolve escalated complaints where necessary
* ? Resolved and formulate responses to complaints received by Senior Management when required

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