Senior Customer Service Advisor

Recruiter
Absolutely Recruitment
Location
London (Greater)
Posted
14 Apr 2018
Closes
20 Apr 2018
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Senior Customer Service Advisor, up to £25,000 per annum

Excellent company benefits incl. Free parking and annual bonuses, private healthcare etc.

To be considered for this role:

You must live within locally to Kingston upon Thames, be of a graduate calibre (or equivalent) and have a minimum of 2 years' within customer service within a office environment. People management experience is desired but not essential.

Key responsibilities:

* Assist with departmental administration to ensure repairs are properly, promptly and efficiently processed.
* ? Provide product and technical support at shows and events where required
* ? Handle verbal and written complaints professionally and effectively
* ? Log complaints and other correspondence in accordance with departmental or company policies.
* ? To carry out essential management on a database to ensure paperwork and e-mails are correctly distributed to service customers
* ? To make sure payments are processed onto our payment system correctly and within current legislation.
* ? Run and compile reports on a weekly and monthly basis for Nikon UK Service department and Europe
* ? Analysing customer satisfaction and report findings back to departmental managers
* ? Deputise for Customer Service Team leader as needed
* ? Resolve escalated complaints where necessary
* ? Resolved and formulate responses to complaints received by Senior Management when required

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