Data Center Supervisor - Acton

Recruiter
Oracle
Location
United Kingdom
Posted
14 Apr 2018
Closes
18 Apr 2018
Contract Type
Permanent
Hours
Full Time
Job description Data Centre Manager / Supervisor Acton - London No shift work required Excellent salary and package Please only apply if you have experience in line managing a team(including appraisals, performance reviews, hiring new team members etc)AND have not interviewed for Bare Metal / OCI data centre team in thelast 9 months. The next 5-10 years will see the software industry move away fromon-premise software solutions towards software delivery via cloud basedservices. Oracle number one strength is the size and strength of oursoftware portfolio to which most of the business world is alreadyaddicted. Our vision is to bring this to the Cloud from our app server anddevelopment tools to our dataset and people management software. Wealready have the core infrastructure that all of this is built on. The future is about providing higher level services that companies canconsume on demand. Oracle is now recognised as a significant hyper-scalecloud provider offering hybrid capabilities bridging the gap between onpremise infrastructure and the Cloud to manage workloads in a secure,efficient and cost-effective way. Oracle plans to manoeuvre the entire company's tech focus to providethis. Are you an experienced Data Centre Supervisor /Manager that hasexperience from racking & stacking to deployment &decommissioning - and everything in between? Interested in newchallenges and being part of a newly created team working on criticalprojects? Then we'd like to talk to you! An Oracle Data Centre Supervisor will be the technical liaison betweenthe technology teams and the Data Centre Environment. You are able totroubleshoot and solve all but the most complex infrastructure issues.As a skilled trouble-shooter on a wide range of Data Centre environmentand systems you understand which issues to escalated to the appropriateresolver groups. You create and maintain documentation on technologiesyou support. You understand all aspects of the equipment you support.You know how to innovate and make decisions on his/her own, but alsoknow how to take direction when it is given, paying attention to alldetails involved. Expected to improve current processes, and introduceautomation with aim towards simplification. You are able to execute small projects on your own and work with yourmanager in planning and executing larger local projects. You understandall aspects of the equipment you support. Some travel will be involved. Basic Qualifications: +5 years experience managing teams, including line management, appraisals, performance reviews, hiring new team members etc 3-8 years of experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems). 3-8 years of experience supporting and troubleshooting distributed, N-Tier applications, software, and operating systems. Must have demonstrated expertise in two or more of these areas: Systems administration (Linux and/or Windows Servers) Networking (DNS, TCP/IP) Programming / scripting (Java, Perl, Ruby, C#, and/or PHP) Demonstrated examples of process improvement execution Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems Excellent oral and written communication skills Strong influencing skills Ability to work independently, with little direct management Open to provide after-hours support as needed Experience supporting large, Enterprise customers in an Operations environment Your team's responsibilities will include: Act as technical liaison for our technical teams. Ability to understand internal customer problem and provide technical solution in timely manner Ability to understand customer urgency and sensitivity of problem Strong Verbal and Written communication skills Ability to speak confidently and communicate clearly with internal customers Ability to work well with demanding customer environment and delight customer Strong Adherence to Process and be process champion Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, software. Provides escalated 2nd level technical support for complex technical issues which may include leading problem management cases and providing management status. Manages escalated support cases and leads appropriate internal technical resources and/or 3rd party vendors to resolution. Assist with server operating system and application upgrades, bug fixes and patching. Working on standardization projects for both hardware and software under the Oracle technology stack; while providing consistent system uptime as expected in a IaaS environment. Ability to quickly learn new technologies and keep up with the latest technologies. Advanced knowledge of network architecture and protocols. Experience with enterprise administrative scripting using a major scripting language (Powershell, Bash, Perl, etc.) Outstanding organizational skills, ability to prioritize effectively, and experience with technical project management. Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic. Excellent communication skills and ability to interact professionally with a diverse group of customers and staff. Experience providing client-facing, direct customer support and service. Ability to interact with all levels of an organization in a professional, and tactful manner. Ability to work productively in cross-functional teams or resourcefully and independently as an individual Detailed Description and Job Requirements:Work with a world class team to develop, implement, and support cuttingedge Oracle technology.Manages a team maintaining and/or implementing software project(s)and/or internal systems. Defines, documents and manages scope,expectations, implementation approach, deliverables and acceptancetesting criteria.Leads a specialized area which may have diverse functional elements.Frequently interacts with supervisors and/or functional peer groupmanagers. May interact with senior management. Demonstrated leadershipskills. Detailed knowledge of several applications within a businessarea needed. BA/BS degree and relevant experience.As part of Oracle's employment process candidates will be required tocomplete a pre-employment screening process, prior to an offer beingmade. This will involve identity and employment verification, salaryverification, professional references, education verification andprofessional qualifications and memberships (if applicable).Job: Information TechnologyLocation: GB-GB, UK-LondonJob Type: Regular Employee HireOrganization: Oracle - provided by Dice APP, C#, CLOUD, DEGREE, DNS, IAAS, JAVA, LINUX, ORACLE, PERL, PHP, POWERSHELL, PROBLEM MANAGEMENT, PROJECT MANAGEMENT, RUBY, WINDOWS

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