IT support Analyst

Recruiter
People Source
Location
Tickenham
Posted
14 Apr 2018
Closes
18 Apr 2018
Contract Type
Permanent
Hours
Full Time
IT support Analyst - Central Bristol - 25k+ benefits Our client has a new opportunity to for an IT support analyst to jointhe growing support team. You will be providing end-user support and guidance for all technologysystems and services utilised by the business. Support analysts are akey interface between the IT department and the rest of the business,and provide a single point of contact for users. They will resolve themajority of user issues, and ensure all issues are recorded and dealtwith appropriately. Key Duties and Responsibilities: *Taking end-to-end ownership of incidents, ensuring accurately andtimely update are maintained in the service desk tool *Monitoring of Service Desk contact points across all means ofcommunication in support of IT Services, ensuring availability to usersin response of and the ownership of the final fix and closure of allincidents in your pipeline. *Consulting with technical teams to resolve incidents that are beyondthe scope of the Service Desk *Where required or delegated, log support calls with 3rd party supportcompanies for hardware and software, and manage the subsequent processto a satisfactory conclusion *Processing of service and change requests from users within the agreedtimescales. *Assist with the administration of the wider infrastructure where required Essential Skills and Attributes: *Experience of working on a user facing IT Service Desk *Windows 7/10 desktop support *Microsoft Office support (2013 or later) *General desktop support (PC Hardware, PC build, printers, etc.) *General IP networking skills (DHCP, DNS, ipconfig, etc.) *Use and knowledge of Service Desk environments Please apply with latest CV for immediate review or call 0117 922 7000for more details. People Source Consulting Ltd is acting as an Employment Agency inrelation to this vacancy. People Source specialise in technology recruitment across niche marketsincluding Information Technology, Digital TV, Digital Marketing, Projectand Programme Management, SAP, Digital and Consumer Electronics, AirTraffic Management, Management Consultancy, Business Intelligence,Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil& Gas. - provided by Dice DHCP, DNS, FIX, MICROSOFT, PROGRAMME MANAGEMENT, SAP, WINDOWS, WINDOWS 7

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