3rd Line Team Leader

Recruiter
Hays IT
Location
Glasgow
Posted
14 Apr 2018
Closes
18 Apr 2018
Contract Type
Permanent
Hours
Full Time
3rd Line Team Leader | 36,000 - 44,000 | Glasgow Your new company A large public sector organisation in Glasgow is looking to add a 3rd Line Team Leader to their team. Your new role As the 3rd Line Support Team Leader you will be responsible for running all aspects of the end user computing based services including Active Directory, Build creation and management, patching and software packaging and deployment. You will manage a small team of 3rd Line Support Analysts and will work with project teams to implement new or improved services in the end user computing space What you'll need to succeed Essential Criteria: Experience of managing or supervising staff Experience of workload management and prioritisation Educated to HND (SCQF Level 8) in an IT related subject or comparable work experience in an IT environment Desirable Criteria: ITIL Foundation Knowledge and Skills: Essential Criteria: Knowledge and experience in End User Computing environment support Build creation and management End user device patching Active Directory Software packaging and deployment Desirable Criteria: Knowledge and experience of SCCM Personal Attributes: Essential Criteria: Customer Focused with the ability to understand and resolve technical issues Excellent communication skills Good analytical and problem solving skills Prepared to take personal accountability for defined area of responsibility Ability to work under pressure Ability to motivate and develop a team Good attention to detail Ability to be innovative especially when looking for solutions taking value for money into account Flexible and proactive Desirable Criteria: Desire to widen area of expertise and to look for personal development opportunities both personally and for team members What you'll get in return You will have access to a full range of benefits to support you both inside and outside of work. As well as a competitive salary they offer a great range of benefits with a central location. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk - provided by Dice ACTIVE DIRECTORY, HND, ITIL, SOFTWARE PACKAGING

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