Salesforce DMP Senior Client Analyst

Recruiter
Salesforce
Location
United Kingdom
Posted
14 Apr 2018
Closes
18 Apr 2018
Contract Type
Permanent
Hours
Full Time
Salesforce DMP Senior Client AnalystJob CategoryCustomer Success GroupJob DetailsSalesforce DMP Client Analyst Location: London, UKSalesforce, the Customer Success Platform and world's #1 CRM, empowerscompanies to connect with their customers in a whole new way. We are thefastest growing of the top 10 enterprise software companies, the World'sMost Innovative Company according to Forbes, and one of Fortune's 100Best Companies to Work for six years running. The growth, innovation,and Aloha spirit of Salesforce are driven by our incredible employeeswho thrive on delivering success for our customers while also findingtime to give back through our 1/1/1 model, which leverages 1% of ourtime, equity, and product to improve communities around the world.The Client Analyst reports to the Director, Customer Success Group. TheAnalyst role combines data-driven story-telling, business processanalysis and a penchant for aligning clients' operations to help clientsframe decisions and drive actions that deliver bottom-line benefit. Thesuccessful candidate is a curious problem-solver who thrives in afast-paced environment.Collaboration within Professional Services, across the Customer SuccessDMP team and the wider Salesforce DMP team is a key to success. TheAnalyst will work closely with the Client Partners, Customer SuccessManagers, Deployment Architects and Project Managers to delivercompelling, high-impact solutions.In short, the Analyst makes sense of and explains client data in acompelling manner and sets the foundation for ongoing use of data andsystems by clients and their agencies through operational alignment andprocess definition work.Core Responsibilities: Data Analysis and Insights: Use the Salesforce DMP to its greatest potential - guiding clients in their appropriate and timely use with a focus on driving better decisions and capturing business value. Integrate disparate information, data and perspective to help clients and account team realize the full value of the Salesforce DMP platform. Translate data insights into a story that is both compelling and actionable to impact process and business improvement. Craft compelling, action-oriented guidance for clients and their agencies based on DMP insights. Business Process Analysis and Design: Work directly with clients and their agencies to implement, support and integrate Salesforce DMP technology solutions into their business environments. Document and analyze current state business processes & activities. Benchmark client's digital operations relative to the Salesforce DMP Capability Maturity Model. Design future state business processes to drive engagement, efficiency, effectiveness and business value. Lead workshops to define, prioritize, and roll out process changes required for maximum leverage of Salesforce DMP solutions. Ensure client's business policies are appropriately represented in user guides and playbooks. Client Engagement: At the direction of the Client Partner, provide support at varying levels of the client (and possibly agency) organization, including interacting with client staff, senior-level decision makers, executives, and front-line employees to develop and explain DMP deliverables and implement change initiatives. Develop strong client relationships by building trust, rapport and positive working relationships with client team members. Building Salesforce DMP: Provide feedback to Product Service and Data Science resources to inform product and service development roadmaps. Contribute thought leadership to the Solutions team geared towards driving maximum business impact for clients.Success in role requires: Ability to multi-task, work in a demanding team environment, understand and be responsive to client needs, work independently and under tight deadlines, and a willingness to take ownership of problems A high degree of comfort with ambiguity Ability to ask hard questions during workshops and in 1:1 interviews in a manner that drives towards solutions Remaining current with leading edge industry and technology developments including the Salesforce DMP platform Knowledge of agency operations, trading desks, media planning and buying, DMP solutions and relevant industry best practices and KPI's Strong analytical and problem solving skills Appropriate use of visualizations to tell compelling stories with data is crucial Excellent verbal and written communication skills; ability to communicate effectively with different levels of management Experience collaborating on a strategic delivery team.Requirements: 3-5 years of management consulting experience as a Business Analyst or in a similar role Excellent presentation skills, including creating and delivering presentations Prior experience in DMP and media Native-level English language proficiency. Fluency in German, French, Spanish or Italian is a strong plus Bachelors degree required (mathematics, economics, business or statistics preferred). Willingness ability to travel across Europe (up to 25% depending on location and assigned teams), and occasionally to the United States*LI-YPosting StatementSalesforce.com and Salesforce.org are Equal Employment Opportunity andAffirmative Action Employers. Qualified applicants will receiveconsideration for employment without regard to race, color, religion,sex, sexual orientation, gender perception or identity, national origin,age, marital status, protected veteran status, or disability status.Headhunters and recruitment agencies may not submit resumes/CVs throughthis Web site or directly to managers. Salesforce.com and Salesforce.orgdo not accept unsolicited headhunter and agency resumes. Salesforce.comand Salesforce.org will not pay fees to any third-party agency orcompany that does not have a signed agreement with Salesforce.com or Salesforce.org. - provided by Dice CRM, DATA ANALYSIS, DEGREE, MATHEMATICS, SALESFORCE, SAP CRM, STATISTICS

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