QA Administrator & Investigator

Recruiter
Kantar Group Limited
Location
London (Central)
Posted
14 Apr 2018
Closes
17 May 2018
Contract Type
Permanent
Hours
Full Time

KANTAR MEDIA

Powering informed decisions

JOB DETAILS

QA Administrator & Investigator

£ Competitive

London

ROLE MISSION

The QA Administrator & Investigator will be required to work on creating and maintaining search queries, understanding and applying publication taxonomies and configuring distribution of our services. The QA Administrator & Investigator works in the QA Department and will interact with Client Services, Business Development and Sales departments to translate client requirements into search query language and define publications and service delivery. These services are primarily administered in the Customer Admin, CAMP+ and Broadcast Search applications.

KANTAR MEDIA

Leading the way in the exciting world of media research, we provide the most accurate and comprehensive intelligence on media consumption, performance and value. At Kantar Media we power media choices. Our insight, expertise and best in class data and services help clients to measure, monitor and select the most effective media. Join us and you’ll be part of 30,000 colleagues and 12 world leading research, data and insight brands at Kantar. At the heart of WPP, our unique consumer insight inspires clients to flourish in an extraordinary world.

KEY OUTCOMES

  • Your primary role will be to work in the Quality Assurance department creating and maintaining new and existing searches, defining source selections to be monitored and designating the recipients of the service
  • Authoring searches using Boolean search syntax
  • Need to interpret client monitoring requirements, including identifying synonyms and related topics when forming search syntax
  • Routinely engage in the testing of search relevance and improve Boolean searches to make them as accurate as possible
  • Setup and administer Yellow News monitoring services, Social Media and Broadcast services
  • Also setup and administer Precise/Kantar monitoring services as required
  • Assist the other team members with investigation into any service failures and subsequent complaints resolution

CAPABILITIES

  • Knowledge and experience of production systems and processes
  • Knowledge or experience of Client Service processes
  • Analytical and problem-solving skills
  • Strong organisational, administrative and time management skills
  • Ability to plan, prioritise and deliver to tight deadlines
  • Passion for finding language to express concepts
  • Being meticulous and methodical
  • Excellent English language, particularly spelling, and a good understanding of grammar

HOURS

An eight-hour shift, Monday to Friday, on a weekly rotational shift pattern. Start/finish times are in descending order as follows;

1230-2030,1200-2000,1130-1930,1100-1900,1100-1900,1000-1800, 0900-1700, 0800-1600.

Note. The successful applicant will be on fixed hours (9-5 or similar) for the first 3 months, until able to work independently, before entering the weekly shift pattern.

REWARDS

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

APPLICATION

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To apply for a career that’s out of the ordinary, please submit your CV and cover letter outlining why you’re the best person for the role.

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