Customer Service Administrator

Recruiter
Elizabeth Michael Associates
Location
Bestwood Village
Posted
14 Apr 2018
Closes
19 May 2018
Sector
Retail
Contract Type
Permanent
Hours
Full Time

Our client, an international market leader and household name, are seeking to appoint highly-efficient, decisive and flexible individual with experience in Customer Service/ Sales Administration and/or Export to their highly-respected team!
You will be an integral part of the ever-moving machinery of the business, managing and reviewing a seasonal orderbook per customer, delivered with focus on customer journey and experience.


Hours: Monday - Friday 8:30am-5pm OR 9:00am-5:30pm (36.5 Hours)

Salary: £20,000 per annum

Your Key Responsibilities:

  • Order placement and deliver against customer orderbook
  • Organising, tracking and satisfying in season order requests
    (This will be the main bulk of the role)

  • Stock allocation and logistics
  • Process cancellations, credits, debits, return of non-faulty goods, VAS and DC requirements
  • Export documentation and compliance for global logistics
  • Order management and administration of business processes related to orders for good services
  • Managing the key activities and action involved in processing an order to the satisfaction of the customer
  • Provide updated sales and order book information, a record of customer returns, debits and credits and general and order processing activity
  • Making and communicating the necessary changes made to customers order book in line with the business and customers’ requirements
  • Identify potential problems and solutions required to manage customers 'on time in full’
  • Working cross functionally with the merchending and shipping team to manage and aspect of delivering direct delivery export to market if required
  • Produce regular Data analysis on order book and supply chain using internal and external sources
  • Ability to interrogate and source information from SAP

Skills/Experience/Attributes

The ideal candidate should demonstrate the following qualities:

  • High level of Excel usage (formulaic)
  • Previous experience in customer service/ account management/ sales environment is ESSENTIAL
  • Attention to detail
  • Reporting and analytical skills
  • Decision maker
  • A problem solver
  • Flexible
  • Understands value-add and can apply knowledge
  • Previous experience in administrative duties to raise cancellations, credits, debits, invoicing and orders
  • Experience of interpreting large amounts of data
  • Excellent verbal, written and presentation skills
  • Management experience of/exposure to Global Accounts, Multi National distributors and retailers
  • Knowledge of export procedures and documentation is DESIRABLE
  • Language preferable in need of specific roles - French speaker primary/German secondary
  • Knowledge and management of on-line retailer/distribution is desirable
  • Working knowledge of SAP or similar systems knowledge is advantageous

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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