Swim Lesson Manager - Manchester

Recruiter
Sports Direct Fitness
Location
United Kingdom
Posted
14 Apr 2018
Closes
21 May 2018
Sector
Retail
Contract Type
Permanent
Hours
Full Time

TO EMPOWER OUR MEMBERS TO FIND THEIR GREATNESS WITHIN!!

Swim Lesson Managers are primarily responsible for helping our members achieve their goals. They will live the Sports Direct Fitness brand and values to create a friendly, productive and enjoyable club environment and experience for all prospects and members. A proven track record of managing a swim programme of similar size and scale and therefore of ensuring compliance with ASA standards and health and safety responsibilities.

Swim Lesson Managers will proactively promote all other areas and products within the club.

Swim Lesson Manager - 12 Hour Contract and then additional Swim Lessons

They are responsible for:

  • Development and ongoing management of a comprehensive programme of group and individual Swim lessons for children and adults, plus all related pool hire activities
  • Ongoing development of the Swim programme considering ASA innovations and additional programming requirements (including holiday activities) and the ongoing promotion of the Swim offering to members
  • Managing all Swim-related administrative and management duties including line management of the Swim Instructors, revenue and budget management and regular reporting responsibilities
  • Act as a duty manager on 1 shift per week to positively impact all areas of the facility

Need to be:

  • ASA Level 2/STA Full Swim Instructor Qualified
  • Extremely strong interpersonal abilities and someone who is approachable to members and other employees at all time – it is vital that employees in this role have a genuine interest in wanting to resolve members’ queries and deliver an experience above and beyond our members expectations
  • Previous experience of dealing with complaints politely and efficiently
  • Excellent administration and organisation skills and proficient in using a computer
  • Flexible attitude to working patterns with ability to work evenings, weekends and public holidays as required

Need to act:

  • With confidence and desire to communicate positively with club member and show the personality to comfortably be part of the club in both successful and challenging times.
  • With enthusiasm, energy and a positive outlook to work and fitness.
  • Like a leader, operating by example through passion for standards and cleanliness.
  • With resilience to challenges and change, keep the drive and tenacity to succeed when it gets tough.
  • Professionally, demonstrating outstanding organisational, planning, implementation and evaluation capabilities. Always deliver what you set out to.

Main Duties and Responsibilities:

Commercial

  • Achieve KPI’s around occupancy and revenue targets
  • Grow Swim participation through delivering an industry leading Swim Lesson offering.
  • Actively take part in the new member sales process.
  • Drive Member retention through delivery of great customer service and member experience.
  • Be available to interact with members in and around the club whilst on shift to deal with any issues that they may have.

Brand Standards

Drive Passion for the overall standards and appearance of the club always.

Primary responsibility is the cleanliness of the pool side by taking an active role in the cleaning of them with support from the cleaning team.Treat every prospect/member as a VIP because to us they

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