Assistant Manager - White City
About the Role
Shopping for a new baby can be a daunting experience for any parent, so it helps to have a friendly face on-hand with expert advice. That’s why we pride ourselves on delivering the best customer service for new parents.
As an Assistant Retail Manager you will be an ambassador for our brand, supporting the Deputy and Store Retail Manager to deliver Key Performance Indicators.
You will be a customer service role model, leading by example and coaching the Sales Consultants to a high standard. You will report to the Deputy Retail Manager, supporting them in managing the Sales floor and delivering team briefs.
From time to time you will be required to step into the role of Sales Generation Manager or take on management duties in the absence of the Deputy Retail Manager and Store Manager.
About the Person
The person we’re looking for will be an established Retail Manager at Supervisory, Assistant, Department, Sales or Floor Manager level, ideally from a fashion, footwear, home, jewellery or department store background.
We’re looking for proven commercial insight, with a hands-on approach to dealing with customers, and experience managing people.
We love vibrant, supportive, imaginative and warm personalities, combined with an inspirational and engaging leadership style, and an eager, can-do attitude.
About the company
We started life as a small family business. Founded in 1981, for over 30 years we’ve been combining thoughtfully designed products with friendly, experienced service. We believe that if we work hard to help parents and babies at every stage of their journey, we can inspire them to grow in confidence.
During this time we’ve expanded our brand with over 30 stores and 100 trusted stockists in the UK and Ireland. We’ve also grown our presence internationally, with stores and partnerships in over 40 territories. Some as far flung as the Middle East, South Africa and America.
In recent years, we’ve seen a lot of change. Blue Gem – who own Liberty of London – became shareholders in the company and are helping us to achieve our goal of being at the heart of parenting.
About the Benefits and Training
You will be welcomed into the family with a robust induction plan. In addition to a competitive salary, benefits include:
You’ll be entitled to up to 30 days holiday including bank holidays.
We’ll make a minimum contribution of 3% to your pension, subject to the rules of auto enrolment.
If the event of something unforeseeable, you’ll be entitled to a minimum of 1x your basic salary.
Get 25% off Mamas & Papas’ own-brand products and 10% off branded product, which can be passed onto family and friends.
Not only that, but you can enjoy up to 20% off at Liberty London.
We offer a childcare voucher scheme letting you substitute part of your salary for vouchers exempt from Tax and NI contributions.
If you’re seeking a challenging and rewarding career in retail and would like to be part of a global multi-channelled family with ambitious plans for the future, then what are you waiting for? Apply now.