Helpdesk Operator - East London - Secondary School

Adecco UK Limited
London (Central)
14 Apr 2018
17 May 2018
Contract Type
Full Time
Our client is looking for a Help Desk Operator within their Facilities Management team

You will be responsible for
* Taking and logging calls to the Help Desk
* Managing the input of data and generally assisting the Contract manager in the administration of the contract
* Ensure excellent client and customer relations
* Answering the Help Desk phone and logging calls relating to the School's facilities
* Distributing work to be carried out, monitoring SLA's on the system and closing off jobs once complete
* Printing out PPM work sheets due, distributing them appropriately, updating data base on their return and chasing up those not returned in time
* Keeping data base up to date with information relating to the schools and new assets
* Liaising with Pinnacle staff and service providers to ensure that jobs are completed on time and satisfactorily
* Dealing with general enquiries and complaints from school staff, stakeholders etc
* Logging and liaising with third party requests for booking school facilities
* Keeping other key documentation stored on the Help Desk system up to date
* Producing performance monitoring data from the Help Desk
* General upkeep of records and filing
* To be responsible for the maintenance of office stationery
* Assisting the Contracts Manager & Administrator in:
1.Producing reports
2.Producing monitoring data
3.Typing up systems, procedures, minutes and other documentation
4.Implementation and monitoring of QA procedures
5.Keeping finical records, invoice payments etc
6.Any other ad hoc duties as defined by the contracts manager

The ideal Candidate
* Experience within a Facilities Management environment preferably within the Public-Sector
* Experienced in the operation of an FM software package i.e. QFM / Maximo etc

Knowledge / Skills
*Good time management skills
*Good level of spoken and written English
*Conversant in Excel, Word and PowerPoint
*Continual improvement ethos
*Strong customer focus
*Thorough and attention to detail
*Self-managing and able to work on own initiative
*Quick to learn
*Organised and efficient
*Excellent record keeping

If you can demonstrate the above skills please apply and contact Sarah Palmer/ Laura Woollvin on

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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