Senior Credit Collector - Team Lead - Fluent French

Anderson Recruitment Ltd
14 Apr 2018
17 May 2018
Contract Type
Full Time

This is an exciting opportunity to join an international company with an excellent reputation. Our client based in Quedgeley, Gloucester are currently recruiting for a permanent Fluent French Senior Credit Collector - Team Lead to ensure on-time collection of cash for all billed items across all business areas and to provide excellent customer service to both internal and external customers. Operate as a Team Leader/Supervisor.


- Day to day management of French and Spanish collection teams (Team Lead)

- Initial contact point for collection issues from businesses

- Review blocked order report and escalate where necessary to business/Credit Manager with recommendations

- Manage credit limits and credit risk individually and provide guidance to other team members

- Reconciliation of key accounts

- Escalate unresolved disputes as appropriate

- Manage Credit Control inbox and action appropriately, forwarding remittance advices to AR and relevant collector

- Identify and code disputes; raise with Business Unit(s) and follow up with Business on a regular basis

- Assist with creation of process maps for function

- Escalate unresolved disputes as appropriate

- Review accounts after posting and identify outstanding items for which we have no known queries; request payment or query information from customers by phone or email as appropriate

- Review accounts daily to identify credit notes issued, add notes to invoices or debit notes to which they relate

- Pro-actively manage larger accounts falling due (preventive dunning)

- Liaise with Masterdata maintenance department and businesses to ensure integrity of customer data

- Perform management reporting, updating master files, record retention and audit support specific to the credit process in SAP

- Assist with the transition of new businesses to Shared Services

- Clearing of Credit notes - link with invoice relating if applicable

- Ad hoc duties as required to support the Credit Team

Experience Requirements:

- At least 3 years’ experience in a credit role

- Supervisory experience

- Working knowledge of SAP ideally

- Fluent in both written and spoken French

- Experience of working in a team, ideally in a Shared Service environment

Salary - £23-27k + excellent benefits including 33 days holiday!

Hours - Monday - Friday - 8.30am - 5pm

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