Applications Support / Software Support / Technical Support

Guildford Technology Accounts
14 Apr 2018
17 May 2018
Contract Type
Full Time
Applications Support / Software Support / Technical Support sought by a leading organisation with offices in Basingstoke, you will be responsible for the supporting and resolving of customer support issues, both over the phone and by email.

Whilst predominantly you will be working on technical investigations (working as part of team sharing workloads) you will also be involved in, producing and maintaining internal documentation and assisting in the product lifecycle of the software

Whilst you will be mainly operating from the support function - you will be given exposure to customers face-to-face, either in the office or onsite, and assisting the technical needs of internal staff.
You will be required to learn the products to a competent standard as well as the environment they are used within (full software training provided). You will be working effectively and co-operatively as part of a cohesive team, providing backup and assistance to other team members as required.

Who we need you to be…
•Flexible and adaptable, with a willingness to go above and beyond for customers.
•Strong personality, to deal with clients you will be supporting.
•Confident in your technical and personal ability to integrate with the other members of the team.
•Good ‘open minded’ sense of humour and strong work ethics.

What we need from you…
•Experience supporting software or applications
•Excellent customer relations and commitment to their satisfaction. Exceptional verbal and written communication skills (including telephone manner).
•High level of attention to detail.
•Must live within a commutable distance to the Basingstoke head office.

This is an excellent opportunity to join a leading, well-known organisation that will offer a superb benefits package, and also the support to enable you to develop and further your career.

If this would be of interest, please apply with your most up-to-date CV and I will give you a call to discuss the role in more detail.

Reed Specialist Recruitment Limited is an employment agency and employment business

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