Application Support Analyst - contract

Recruiter
The Curve Group
Location
London (Central)
Posted
14 Apr 2018
Closes
17 May 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time

Our client, a global providr of insurance, reinsurance, employee benefits advice and pensions is looking for an Application Support Analyst to join Group IT on a contract basis.

The candidate will be required to assist with the provision of Application Support to ensure a successful delivery focused service to demanding business function.

The analyst is a key technical support role and provides assistance to the London Market Insurance Broking Business. The resource will report in to the onsite service operations manager and be a key member of the team.

The successful candidate will:

  • Be a customer focused self-starter
  • Manage tasks to demanding deadlines in a fast moving environment
  • Be a proven team player capable of managing relationships with key stakeholders

Role Responsibilities

  • Take ownership of end user incidents providing effective communication and resolution
  • Promptly investigate Priority 1 & 2 (P1 & P2) incidents ensuring regular communication is provided to IT management and end users where appropriate
  • Provide technical applications support across a range of technologies including SQL Server, Oracle forms and .Net Framework
  • Provide effective investigation root cause analysis for problem management process.
  • Identify proactive alerting opportunities as an early warning mechanism
  • Liaise with development team when required to provide end user fix or temporary workaround
  • Assist with the development of support documentation and knowledge base to agreed standards
  • Deliver resolution to production and UAT environments in line with agreed SLA's
  • Provide on-call support, outside of normal working hours
  • Deploy code base and database scripts to UAT and production environments
  • Follow a structured ITIL Incident, Change and Problem management processes.
  • The candidate must be prepared to travel within the UK and abroad for short periods of time.
  • The candidate must be prepared to demonstrate flexibility of work hours by working outside of normal business hours as required by the business.

Essential:

  • In-depth knowledge of core Microsoft technologies SQL Server, .Net platform and web services
  • Excellent technical trouble-shooter
  • Windows system administration skills
  • Strong interpersonal skills in order to work with Technical and Non-Technical personnel
  • Excellent oral and written communication skills
  • Demonstrate ability to effectively manage knowledge and technical application document repository

Desirable:

  • Insurance business knowledge
  • ITIL qualifications
  • VB Script, T-SQL understanding
  • Unix, Linux O/S knowledge
  • Oracle forms
  • PowerBuilder
  • K2 workflow & Document Management systems
  • Microsoft certified professional qualifications

Similar jobs

Similar jobs