Service Desk Analyst

Recruiter
Venn Group
Location
New Durham
Posted
14 Apr 2018
Closes
21 May 2018
Contract Type
Permanent
Hours
Full Time

Service Desk Analyst
Ref: JBS/546246

A leading NHS Organisation in the North East has approached Venn Group's public sector IT team to recruit a Service Desk Analyst to join their busy service desk team

Day to day duties:

  • Working within a Service Management Framework as part of the ICT Team you will provide first and second line fault finding services and IT resolutions
  • Customer service skills are of equal importance to your technical knowledge as you will be required to provide direct customer support both over the telephone and in person
  • Support the IT Team Leader to ensure high levels of customer service are achieved
  • Resolving tickets at first point of contact wherever possible/appropriate, or assigning to the relevant team queue for completion
  • Identify and escalate high priority/urgent issues to relevant personnel
  • Incident & Problem Management
  • Accurately recording information from customers, providing sufficient information for timely completion of incidents and requests


Location: North East
Rate: £10 - £12 an hour
Duration: 3 - 6 months with a strong chance of extension
Start: ASAP

To apply for this role or to find out about other IT jobs, please contact Daniel Tyler on the North East IT Recruitment team on or email with an up to date CV

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates

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