Senior UX Designer
- Company Info
Working here is about being there for our customers; we’re available should the worst happen and we work together to enable social and financial equality across the UK. But it’s also about you -how you develop and what you can achieve. We’ll help your talent thrive in an environment where you’ll be supported to work flexibly and autonomously, sharing in our success and rewarded for a great performance with a generous benefits package.
- Department Info
From HR and Digital teams through to Group Finance, Risk and Corporate Comms - our Group function support our businesses across the UK and abroad. Delivering essential services and activities that have a real impact on our business and our customers lives, we enable our people to do what they do best, contributing to delivering a great customer service, profitability and strategic growth.
- Job Duties
This role is responsible for maximising customer satisfaction by developing, delivering and maintaining world class online customer experiences that increase conversion rates, usage growth and servicing functionalities across all Legal & General’s servicing and public websites/digital assets.
Responsible for identifying the requirements of our customer and partners’ online needs during projects and change activity. Promotes the 'think customer’ approach
Responsible for the information architecture, navigation, user-flows, experience architecture and interaction designs that effectively and directly solve the customers/partners online needs.
Identifying the need for customer research and managing the research process, front-end analysis, interviewing, focus groups and requirements gathering.
Use of appropriate user experience tools including storyboarding, scenario development, high-level use case definition, user and task analysis to capture and develop user requirements and integrate elements into user interaction designs.
Work in collaboration with UI Designer to create, evaluate and modify prototypes to support development process and facilitate iterative testing of prototypes.
Design and develop usability testing plans. Lead engagement with usability test suppliers.
- Skills Required
Essential to have history of concepting user-centred digital experiences for large / complex organisations.
Understanding of UX principles, personas, usability and other UX disciplines.
Experience with research and testing as part of the design process (including desk research, multi-variant testing and user testing)
Leading and managing other UX designers in the team.
Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days' holiday (plus one day after two years), private medical insurance, performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.