Carer Support Advisor
Carers in Hertfordshire is a well-respected, independent, Carer-led charity, established in 1995. The charity works to ensure that all Hertfordshire’s unpaid family Carers are recognised, valued and supported in their caring role and have the opportunity for a life outside caring and can exercise a collective voice in the county. We support adult Carers and young Carers and provide information and support. We also arrange a variety of ways for Carers to work closely and collaboratively with professional staff in a wide range of voluntary and statutory organisations to link our services and help those organisations to develop a Carer friendly focus.
CARERS SUPPORT ADVISOR- PART-TIME (22) HOURS AVAILABLE (inc Friday )
(£21,402 to £23,542 FTE per annum for 37 hours a week)
Can you help carers find the information and support they need, have excellent listening and written skills and be able to problem solve? We are looking for a reliable and committed person to be part of a team providing information, advice and emotional support to carers, working collaboratively with colleagues and other organisations to achieve this. Experience of providing such support is essential and prior working with carers desirable.
This role is working with a team of seven Carers Support Advisors and volunteers. Your duties will include supporting the duty service on a rota basis, from our offices in Hertford, as well as having your own carer caseload. Telephone caseload work is primarily undertaken from the office, with some remote home working. You will be listening and advising carers who require more comprehensive support. An integral part of the role will be linking with other organisations and services in order to find the best support possible.
Although this work is primarily telephone based, there are times when face to face support is provided. Part of the role will also include undertaking talks and presentations to both promote and raise awareness of the service and our organisation. You will need to be prepared to travel and undertake various duties supporting carers in the community including supporting Carers in Hertfordshire’s Hubs and Forums which continue to be developed. This may include 1-2-1 carer clinics, talks, advising and providing information. You need to be able to manage and prioritise your workload, work independently and record information including using our in-house database, for which training will be provided. You should be confident in speaking with a wide range of people at any level. As a number of calls we receive are from distressed people, you
will need to have emotional resilience and be able to remain calm when under pressure. The information and carer planning service is continuing to develop and broaden its role for carers so this is an exciting time to be joining the team and the organisation. We are looking for keen, enthusiastic new staff to further enhance the service.
Interviews will take place on Wednesday 16th May 2018