Managed Cloud Services (MCS) Engineer

Proact IT UK
14 Apr 2018
21 May 2018
Contract Type
Full Time

Job Overview:

A MCS Engineer is responsible for the maintenance and enhancement of our multitenant infrastructure and services. We are seeking a systems expert with operational experience with Microsoft technologies (Exchange, SharePoint, AD ,Azure, o365), Hypervisors and Storage platforms. This is a technical 'hands on’ challenging position that requires a multitude of skills. Your skills will be put to use in new service deployments, service improvements, troubleshooting and planning and implementing technical changes. This is an ideal opportunity for a skilled IT engineer to make their mark in the cloud.

Job Responsibilities:

  • To work with technical colleagues in the MCS team deploying new technology and services for customers.

  • Liaise with Service Delivery Managers and third parties in order to resolve issues, plan and carry out changes to customer services and infrastructure.

  • Troubleshoot 4th line technical problems, identify and implement workable solutions, keeping key parties informed of progress and resolution.

  • Proactively identify re-occurring problems and suitable mechanisms for minimising these, documenting all configurations.

  • Ability to research ideas and concepts in order to source suitable technical solutions or to resolve complex problems.

  • To keep abreast of developments in IT in order to enhance existing services and future developments.

Experience Required

  • Five (5) years of enterprise Systems Administration experience required

Three of the following required.

  • Expert in MS Server, AD, SQL, Exchange, Azure, o365

  • Qualified in VMware ESXi (or many years of experience)

  • Expert in Load Balancing with Citrix Netscaler.

  • Expert in Enterprise Backup (Commvault, Veeam, Zerto)

  • Expert in leveraging NAS and SAN storage. (Particularly Netapp and vSAN)

Desired experience

  • Previous Experience in a Service Provider environment.

  • Hands on experience in a large IT environment. (multinational / multisite)

  • Previous ITIL and SLA based support experience.

  • Previous experience taking part in technical escalations

  • Proven ability remaining calm and thinking clearly during challenging technical issues.

Ideal Qualifications:

- Bachelor's degree or equivalent

- Microsoft Certified

- Citrix Certified

- Vmware Certified.

- Netapp Certified.

Company Benefits

24 Days annual leave

Contributory pension

Private Medical Scheme

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