Payment Consultant

Recruiter
CloudPay
Location
Charlton
Posted
14 Apr 2018
Closes
17 May 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time

POSITION SUMMARY
The role involves processing payments to employees and their parties for our clients. Communicating with clients and payment providers in a professional manner and dealing with queries and issues as they occur.

POSITIONS SPECIFICATIONS
Skills and Experience:

  • Minimum of 5 GSCEs A - C, including Maths & English
  • A-levels preferred.
  • Strong interpersonal skills to respond to client requests effectively, being assertive where necessary when dealing with client demands whilst maintaining a positive customer approach
  • Able to communicate at all levels; deal with clients, payroll partners, payment solution providers and internal colleagues via the telephone & email across multiple countries
  • Ability to solve problems and communicate pro-actively with line manager
  • Able to pay attention to detail
  • Flexible approach to working hours
  • Assertive action and decision making skills
  • Forward thinking, planning and organisation skills
  • Good knowledge of MS Office, Excel & Internet based software would be advantageous

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • The duties of a Payments Consultant will include all the areas detailed below, full training will be provided:
  • Coordinate requests for set up of new beneficiary or changes to existing beneficiary details in payment platform, liaising with payment solutions provider as necessary
  • Coordinate the payment processing in line with the Global Payment Schedule ensuring adherence to approval process, and back up documentation and record of payments maintained.
  • Ensure Fund Requests are prepared in a timely manner, following receipt of payment instruction. Ensure appropriate control checks are actioned and sign off obtained to ensure accuracy prior to release to client.
  • Monitor client accounts for receipt of settlement funds
  • Point of contact for Payroll Payment and account balance queries or requests for information from Clients, Payroll Partners, Payment Solution Providers or internal colleagues
  • Preparation and maintenance of Process Documentation
  • Any other ad hoc duties

SALARY AND BENEFITS

  • Competitive salary and benefits package
  • Personal and professional development opportunities
  • Career progression
  • Friendly working environment
  • Full training will be provided

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