Remediation Officer

Recruiter
MERJE Ltd
Location
United Kingdom
Posted
14 Apr 2018
Closes
21 May 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time

Our client is a leading financial services’ business who are currently recruiting for a Remediation Officer. The role will be responsible handling regulated complaints.

Key Responsibilities:

  • Assist in handling and resolving customer dissatisfaction and complaints
  • Make sure complaints are handled within their regulatory timescales
  • Reviewing feedback from clients
  • Addressing any areas of improvement that have been identified
  • Liaising with a wide range of key stakeholders
  • Identifying root cause of risks within the business
  • Addressing root cause of risks

Key Requirements-

  • Complaints/Remediation’s experience
  • Financial services’ experience
  • Organizational skills

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