Lead 2nd Line Analyst

McGregor Boyall Associates Limited
14 Apr 2018
21 May 2018
Contract Type
Full Time

Lead 2nd Line Analyst - manager - Windows Servers - Desktops - MS Office - MS Exchange - VMWare - SCCM

We require a Lead 2nd Line Analyst to manage a team of 2nd Line Support policies and procedures.


  • Provide weekly performance report
  • BAU - ensure tickets are closed down and tailored correctly
  • Act as an escalation point for team/department
  • Ensure that assets are up to date
  • Patching of desktop environment (security)
  • Looking after anti-virus and disk encryption
  • Support the applications on the desktop environment

Required Skills:

  • Proven experience of working in a managerial position
  • Strong background in 2nd line support
  • Proactively provide solutions to complex IT Infrastructure problems encompassing such as Windows Servers, Desktops, MS Office, MS Exchange, VMWare, SCCM

McGregor Boyall is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.

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