IT Support Technician
The support department of this successful and rapidly growing IT company provides telephone, email, remote desktop and on-site support to a range of business customers throughout the UK on a 24/7/365 basis. In addition to resolving support queries raised directly by end users, the company's proactive monitoring system performs a range of system and network checks allowing support staff to resolve issues often before they are apparent to end users.
As a Support Technician you will be responsible for resolving the broad spectrum of customer IT support cases that arise by telephone, remotely, in the office and on-site as efficiently and professionally as possible. You will be required to manage assigned cases and assist other team members where necessary.
Applicants must hold a CompTIA A qualification and have GCSE Information Technology, English and Maths grades C or above (or equivalent qualifications).
Applicants should also have a minimum of 2-3 years previous experience working within either an internal or outsourced IT department, an understanding of IP based networks and knowledge of firewalls, IPSEC tunnels and Microsoft Operating Systems and Applications.
You will also need strong communication skills to update customers about the status of their outstanding cases on a regular basis. An interest in IT and technology in general, a full clean driving licence and a willingness to travel are also required.
In addition to a generous salary, after 1 year's service you will become eligible to join an equally generous contributory pension scheme and to receive company health care and death in service cover and 5 weeks holiday after 3 years service.
A formal shift pattern is required which is discussed in full at interview stage, plus successful applicants will be required to join the duty engineer rota to provide out of hours support.