Service Desk Analyst
Could you be our 'go to' person?
We're currently looking for a Service Desk Analyst to provide level 1 and 2 support for all internal staff with Desktop/Laptop and phones issues. You'll be responsible for recording and responding to incidents and service requests from internal employee's as well as suppliers and service teams and have experience of providing a top class service within agreed operational and service levels.
The successful candidate will have previous experience of working within a helpdesk environment and experience in taking ownership of issues from being reported through to final resolution. A good working knowledge of ITIL would also be very useful along with networking knowledge including DNS/DHCP/Wireless/Printers/Scanners/Phones/AV/VC equipment.
You'll encourage, maintain and develop a professional business relationship with customers by providing prompt, efficient and professional service at all times. Every relevant incident and service request will be logged with allocated categorisation and prioritisation codes. You will coordinate user and support issues among regional offices to ensure timely distribution of knowledge and positive impact on user satisfaction and productivity. You will be a team player and actively contribute on projects to improve service desk support capability and efficiency.
Working within a 24/7 online gaming industry you will be required to participate in a rotating roster and work 1 in 5 weekends.