Soft Services Manager

Recruiter
Corecruitment
Location
Crownhill
Posted
14 Apr 2018
Closes
20 May 2018
Sector
Retail
Contract Type
Permanent
Hours
Full Time

Soft Services Manager

£30,000

Milton Keynes

Responsible for operational delivery in line with delivering a first-class customer experience! Managing a team who will deliver a range of soft services with a cleaning focus across an exciting site!

The role:

  • Maintain regular contact with site management team and deal with any issues efficiently and in a professional manner
  • Ensure regular quality audit checks are completed in line with agreed schedules
  • Oversee the recruitment, induction and employment of cleaning operatives
  • Manage all employee relation issues on site, including suspensions, disciplinary actions, grievances, redundancies, and absences.
  • Take ownership of Health & Safety and encourage safe-working practices
  • Provide all quotations, proposals and costs as requested
  • Manage all sub-contracted and bought in services
  • Manage the wages to budget and ensure cleaning staff work to the correct number of hours. Oversee all monthly shift reports before processing to payroll.
    • Ensure that machinery, equipment and cleaning materials storage areas are kept in a clean and tidy state
    • Maintain quality, integrity and cost efficiency across all activities.
    • Be aware of all Fire and Emergency Evacuation Procedures and to ensure that normal precautions are taken colleagues to protect against fire and safety hazards

Experience and qualifications

  • Experience of cleaning contract management within a public facing environment with a significant size of workforce (+40 colleagues)
  • Proven track record of success in contract management and retention.
  • Budget responsibility
  • Proven track record of target achievement against payroll, material and machinery spends
  • Computer literate, proven MS Office skills
  • BICSc certificated to Level 2 or above
  • IOSHH qualified

If you are interested to find out more details, please forward you CV to or call for more information

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