Multilingual Support Operator

14 Apr 2018
23 May 2018
Contract Type
Full Time

We have an exciting permanent opportunity available for a multi-lingual Support Operator to join an international video advertising company who are focused around the delivery of video content to the broadcast industry.

In this role, you will be working in a fast-paced environment and be responsible for providing the highest level of customer care, solving technical issues as and when the arise. You will be required to develop strong relationships with clients, maintaining ownership of issues and ensuring they are escalated to other internal technical resources in a timely manner.

Your duties will also involve QC'ing digital files, ensuring CRM systems are kept up to date and liaising with stakeholders to make sure they are aware of all aspects and updates of the delivery process.

Its customers work in a just in time environment, so the role will be fast-paced and challenging and it is essential a customer centric approach is maintained at all times.

To be considered for this role, applicants must have fluent French language skills and be able to demonstrate a keen interest in media and advertising with good technical aptitude such as an understanding of different file formats. You must also be confident to assist in resolving technical issues over the phone and enjoy interacting with clients.

Excellent communication skills both verbal and written are essential as is the ability to act calmly under pressure.

Any experience of working with non-linear editing software such as Adobe Premiere Pro would be beneficial as would knowledge of encoding software such as Adobe Media Encoder and Apple Compressor.

You must have a flexible work approach as you will be required to work occasional evenings and weekends.

This is a great opportunity to join a global company during an exciting period of growth and be provided with full technical training.

If you feel you have the experience and language skills to be successful in this position and you are fully eligible to work in the UK then please apply now for consideration.

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