IT / Helpdesk / Network Support / Team Executive

Valley Grown Salads
14 Apr 2018
17 May 2018
Contract Type
Full Time

IT / Helpdesk / Network Support / Team Executive

Salary: £25-£30,000 dependent on experience

Based: Essex / Hertfordshire borders

Valley Grown Salads and Valley Grown Nurseries is a highly successful, award-winning family business situated in Roydon, Essex close to the town of Harlow and on the borders of Essex & Hertfordshire. It is also a high-end supplier of fresh produce to the UK’s premium supermarkets.

In a highly successful and growing organisation, the need for competent, efficient and knowledgeable IT Helpdesk Support team is vital. We are looking for someone who can join us, make a difference from day one and enjoy the benefits of working with a friendly and diverse team.

You will maintain the company’s IT network, servers and security systems by diagnosing, investigating and trouble-shooting any issues. You will also have the opportunity to oversee the use of technology throughout the organisation which involves working closely with managers to assess the needs of users within the context of their own business environment.

In more detail, your day-to-day responsibilities will include:

• Assisting work colleagues with their basic IT needs

• Setting up inexperienced users and managing back-up, security and passwords

• Regular liaison with executive and senior management, as well as systems users

• Resolving or escalating IT cases in a timely way in line with service levels

• Regular telephone and email communication with our external IT support provider

• Providing management team with regular updates on tasks assigned

• Diagnosing technical, general IT issues as needs dictate

• Maintaining and supporting internal telephone systems, printers and networked office inventory

• Demonstrating effective communication skills with all users to ensure a good understanding of any technical issues

• Keeping up-to-date with IT technologies and advising on new software and hardware implementation to ensure the company maintains a competitive edge and stability.

This is a fantastic opportunity for someone ready for their next IT support role. Ideally you will live within suitable commutable distance to our Nazeing Head Office near Harlow and due to our remote location you will need access to your own transport.

If you believe you are the right candidate for this great position, please send CV and covering letter to: Barbara Bussey, HR Manager.

We are an equal opportunities employer

No agencies please

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