Customer Service Administrator

Recruiter
Redex Recruitment
Location
North Ockendon
Posted
14 Apr 2018
Closes
21 May 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time

Customer Service Administrator

Principal duties and responsibilities

  • Responsible for efficient administration and achieving paperwork targets.
  • Processing of incoming client e-mails and post.
  • Processing of incoming company e-mails and post (including CUE & validation checks).
  • Updating claim information.
  • Confirming No Claim bonus proof with other insurance companies.
  • Assist department to achieve performance measures on administration targets.
  • Contacting policy holders to request outstanding documentation.
  • Performing MID checks and checking finance agreements have been arranged.
  • Communicating with Customers using Live Chat
  • Other duties, projects and objectives as assigned

Requirements:

  • Focus on customer care and excellent communication skills are essential.
  • Excellent telephone manner and call handling techniques are required.
  • Attention to detail and ability to communicate and correspond professionally with all customers.
  • Ability to perform efficiently and effectively working under pressure in a call centre environment.
  • Ability to work and participate as part of a team in order to meet personal and team service targets.

Salary: Dependent upon experience.

Plus additional Bonus payments available monthly: -

Customer Service Bonus - £125 per month maximum (£1,500 per annum).

Attendance Bonus - £500 Maximum bonus (per annum).

Previous Exp: Proven track record in dealing with motor and/or household insurance Minimum 2 year’s previous motor and/or household insurance experience.

Shifts: Maximum 40 hours per week:

9.00 - 5.30 Monday - Friday

1 in 3 Saturday’s. 9.00 - 5.00

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