Bank Team Administrator - Surrey

Surrey County Council
14 Apr 2018
19 Apr 2018
Contract Type
Full Time

Job Details

£11.94 per hour (Inclusive of annual leave allowance). bank contract based at various locations including:

  • Consort House, 5-7 Queensway, Redhill, Surrey, RH1 1YB
  • Fairmount House, Bull Hill, Leatherhead, Surrey KT22 7AH
  • Quadrant Court 35 Guildford Road, Woking GU22 7QQ
  • St Francis Centre, Southway, Guildford, Surrey, GU2 8WZ

Hours to be worked will be mutually agreed in advance.

Local government salary-related pension offered, discounted child care vouchers as well as the option to join the car lease scheme. For more information, please visit MyBenefits for Surrey County Council staff.

About the Role

We are looking for bank team administrators to join our busy area social care administration team within the Children’s Service, supporting the day to day running of the admin tasks and assisting approximately 120 social workers with duties, these include, but are not limited to, handling phonecalls, typing up minutes, processing police reports, liaising with colleagues and professionals and dealing with emails.

As a bank team administrator you will be signed to a zero hours contract, and you will be required on an ad hoc basis. We will contact you to let you know our requirements and discuss your availability. If this sounds like you, and you’re looking for a flexible working pattern, with opportunities to maintain and utilise your skills then this could be the role for you.

You will need to be customer-focused, with great written and oral communication skills, and strong interpersonal skills. It’s a requirement that you understand the importance both of confidentiality, and of taking responsibility for delivering your own work to a consistently high standard. We would expect you to have experience of working in a busy office environment, and share our deep commitment to providing the highest standard of customer care. Strong IT and communication skills are essential for this role.

Much of your time will be spent dealing with highly confidential information and emotionally charged matters, so we need an experienced administrator who can provide frontline customer service, as well as behind-the-scenes support. Above all, you must be able to make life easier for our managers and social workers, quickly gaining thorough knowledge of all their specialism’s and co-ordinating and prioritising your own workload.

You can find useful guidance on our website to assist you with your job application. There are also further helpful hints, handy tips and employment advice to make sure your application sells you in the best possible way.

If you are successful in being shortlisted for this role, you will be expected to undertake a face to face interview, alongside Word/Excel and Telephone skills test.

Additional Information

The job advert closes at 23:59 on 15th April 2018.

Interview date to be confirmed.

Please note, if access to the GCSX (PSN) network is required for this role, a Basic Disclosure (DBS check) will be required to meet the Government Baseline Personnel Security Standards.

Equal Opportunity, Values and Behaviours

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

The values below will be crucial in delivering our corporate strategy, and are what we draw on to make a difference for Surrey residents.

  • Listen - We actively listen to others and expect to be listened to.
  • Responsibility - We take responsibility in all that we do at work.
  • Trust - We work to inspire trust and we trust in others.
  • Respect - We are supportive and inclusive and committed to learning from others.

Our behaviours are what people experience when they interact. They encompass how we do our work and how we treat other.

  • Be customer focussed - We put the customer at the heart of our work and take responsibility to uphold the customer promise in all that we do.
  • Work as one team - We collaborate with and involve our partners, customers and colleagues, and build strong and lasting relationships based on listening, trust and mutual respect.
  • Make things happen - We plan and deliver our work on time and effectively, making sure we understand the needs and priorities and considering all our options and risks.
  • Communicate with purpose - We communicate clearly to all our stakeholders, making sure that we listen, understand and inform in the process.
  • Be the best we can be - We embrace the need for change and innovation, taking responsibility to improve our services and processes in the right way.
  • Develop ourselves and others - We learn continually, we seek feedback about our own performance and support others to learn.

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