1st / 2nd Line Technical Support - Broadband/Telecoms/Email/VOIP etc

A & P Resources Ltd
London (Central)
14 Apr 2018
17 May 2018
Contract Type
Full Time

We are proud to be working with one of NW London's most successful service providers as they recruit for a 1st/ 2nd Line Technical Support Advisor.

As a Technical Support you will be an ambassador for the Technical Customer Services Team and your role will be to provide 1st/2nd line technical support to customers, troubleshooting issues relating to Landline, Broadband, Mobile, VOIP, E-mail/Web Mail services, and doing so with a can do attitude and a customer focused approach.

You will be providing 1st/2nd line technical support for all telecommunications services, and the issues/faults you will be working on include:
• Landline - Troubleshoot issues relating to making and receiving calls, use of service calling features, and reporting line faults to our Tier 2 Team and network provider for further investigation
• Broadband - Troubleshoot issues affecting service operation such as authentication, connectivity, and service performance along with LAN & WLAN networks
• Mobile - Troubleshoot issues relating to coverage, mobile data browsing/usage, making and receiving calls, roaming, additional service features such as voicemail access/retrieval and handset troubleshooting
• VOIP - Troubleshoot issues affecting service configuration, operation and performance (QOS)
• E-mail/Webmail - Configuration of E-mail clients such as Outlook, Outlook Express, Mac Mail, Windows Mail, Thunderbird using the protocols IMAP/POP3/SMTP and providing guidance and support on our web mail platform

The company are offering a competitive salary of £20,730, and a monthly bonus structure which can increase your earnings up to £26,000. We also offer:
• Salary benefits - include 33 days holiday (including bank holidays), an escalating Christmas bonus (in addition our monthly bonus scheme), share options, free life assurance (4x salary) and a contributory pension scheme!
• Office perks - include free tea and coffee, break areas with pool and table tennis tables, frequent social events, a subsidised canteen and free parking!
• Staff discounts - on our services as well as additional discounts such as gym membership and sports equipment, discounted BUPA healthcare and free Gourmet Society membership!
• and much more!

The Technical Customer Service Team is open between 8am and 8pm from Monday to Friday and 9am to 4:30pm on Saturdays, our Technical Support Advisors work various shifts within these times.

About you:-
Experience working for a Telecommunications provider in a 1st/2nd line technical support role would be advantageous, but not essential as we would love to hear from anyone who has experience and knowledge of troubleshooting IT/telecoms/network issues and a passion for customer service.

If you think this could be you, and that you would enjoy working in a busy but buzzy Technical Customer Service Team, providing 1st/2nd line technical support to our customers, then you could be right for us and we look forward to receiving your application!


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