Italian Speaker IT Helpdesk Specialist

Recruiter
ABL Recruitment
Location
Farringdon
Posted
14 Apr 2018
Closes
22 Apr 2018
Contract Type
Permanent
Hours
Full Time
Italian Speaker IT Helpdesk Support
Salary: 25,000 GBP to 30,000 GBP depending on experience
Location: Central London

We are looking for an IT savy and Customer Support centric candidate interested in a role in a permanent basis.
The ideal candidate should love to help people with any sort of IT issues, and will have the ability to communicate technical information, both verbal and written, to a wide range of end-users. You will be working on Windows 7 PC and notebook, iOS smartphone and tablet, video conferencing, printers, fax machines, etc. We require experience with:
- Windows 7 Pro, and Windows 10,
- Office 2013-2016 and Office 365
- Vidyo teleconference system
- Active Directory maintenance and Exchange 2010
- PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
- Familiar with Ethernet, TCP/IP and VPN
- File server knowledge

Within others, your main responsibilities will be:

- Handling Help desk escalations through tickets or phone
- Creating accounts and configuring hardware
- Following up on outstanding requests and ensuring timely resolution
- Supporting audio and video equipment in conference rooms
- Managing and monitoring internal assets to ensure accurate inventory records
- Managing local vendor or suppliers (mobile phones provider, printers maintenance, etc.)

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