PPI Case Handler - Telephony
WHO ARE WE
The Claims Guys
We’re a very successful and established Claims Management Company with a passion for pursuing compensation on the financial mis-selling of PPI.
PPI CASE HANDLER
This role is based in our contact centre - high volume inbound and outbound calls.
£165 / DAY
YOUR HOURS OF WORK
6 month contract
Full Time Hours MON - FRI 9AM - 5PM / 12PM - 8PM
Part Time Hours: MON - FRI 4:30PM - 8PM (PRO-RATA)
Location: Based in the heart of Altrincham in the southwest of Manchester. Easy commute for public transport users (5 minute walk from mainline trains and metro link networks)
Due to high demand in the industry, we are expanding our PPI Customer Contact department with experienced and competent individuals to add value to our business and process. We are looking for claim handlers with previous experience in PPI and individuals with a great telephone manner.
- This is a Contact Centre role, dealing with inbound and outbound calls.
Skills and Experience
- Good knowledge and experience in the PPI complaints handling process.
- Recent working experience with PPI related services and regulation, ideally working in line with the Financial Ombudsman Services and their regulations
- Demonstrate great working ability to review, analyse and investigate PPI complaints across various products including (but not limited to) Loans, Credit Cards, Mortgages.
- Experience in telephony roles - this role will be primarily on the phones, dealing with high call volumes.
- Strong IT and administration skills.
- Extremely organised and target driven.
- Excellent attention to detail and be able to multitask.
Preferable skills and experience (not necessary)
- Active knowledge of Undisclosed Commission (Plevin) cases
If you want to work for the biggest Claims Management Company for PPI in the UK then look no further. If you feel you have a good end to end knowledge of PPI, CMC regulators and their processes and are vibrant, fun and confident then this role is for you. In return, we will provide very competitive rates and the ability to work alongside professionals from all industries.
Submit your interest with us and we will be happy to discuss your options further.
WHAT TO DO NEXT
Please send in your CV for immediate consideration